Medical VA, Onboarding Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Onboarding Specialist/Medical VA at Ansible Health managing patient onboarding and clinical administrative duties. Delivering exceptional patient care through communication and organization in a remote setting.
Responsibilities:
- Customize initial discussions based on patient needs, ensuring they understand how the program can address their specific health conditions, providing personalized benefits rather than general services.
- Manage inquiries through multiple communication channels (phone, email, etc.), including voicemail inbox management and message routing, providing prompt and accurate responses.
- Process and manage referrals, working towards efficient conversion within a 7-10 day timeframe while managing multiple referral loop processes for a large patient panel.
- Perform comprehensive data entry including clinical survey scores/results, diagnostic tests, remote physiologic monitoring (RPM), and remote therapeutic monitoring (RTM) data streams.
- Schedule and coordinate patient appointments while maintaining communication with patients regarding their care schedule.
- Manage and process inbound and outbound medical records, ensuring proper documentation and organization.
- Maintain accurate EMR records by updating care notes, face sheets, and ensuring the integrity of patient information.
- Attend clinical meetings, take detailed notes, and follow up on action items and project timelines.
- Collaborate with a multidisciplinary team of physicians, engineers, designers, and care team members to continuously improve patient care delivery.
- Resolve patient issues and complaints, identifying problems and finding appropriate solutions to ensure patient satisfaction while maintaining professional communication throughout the process.
- Achieve daily call quotas of 75-100 interactions.
- Adhere to established performance metrics to qualify for incentive plans tied to performance.
Requirements:
- Bachelor's degree in a relevant field, such as healthcare, nursing, or a related clinical discipline.
- 2+ years of professional experience in a customer service or healthcare setting, demonstrating a deep understanding of patient care and care coordination.
- Solid grasp of the US healthcare system and its intricacies.
- Exceptional written and verbal English communication skills.
- Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
- Proficiency with CRM systems, EMR software, and standard office applications (e.g., Google Suite)
- Training or experience in clinical medicine, such as a nursing degree, nursing assistant, or clinical scribe.
- Typing speed of at least 60 words per minute.
- Reliable internet connection (at least 30 Mbps) and a quiet home environment for work
- Ability to work in US time zones (EST)
Benefits:
- Flexible PTO
- HMO coverage
Similar Jobs
Customer Onboarding Specialist
Customer Onboarding Specialist managing multiple accounts for restaurant partners and ensuring successful platform onboarding. Advocate for restaurant owners while collaborating with cross-functional teams.
Recruiting and Onboarding Coordinator
Recruiting & Onboarding Coordinator supporting recruitment and onboarding activities for LoanCare. Ensuring a smooth and compliant experience for candidates and new hires.
Onboarding Specialist
Onboarding Specialist guiding new customers through the enrollment and launch processes for CallRevu. Collaborating with sales and success teams to ensure a smooth onboarding experience.
Client Onboarding Leader
Onboarding Leader guiding clients through the implementation of Humand's platform. Ensuring successful usage and optimizing the client experience from the start.
Merchant & Payments Onboarding Manager
Merchant & Payments Onboarding Manager at Qu managing end-to-end onboarding for mid-market and enterprise restaurant brands. Collaborating with internal teams to streamline onboarding processes and improve customer success.
Client Onboarding Manager
Client Onboarding Manager at maxRTE facilitating onboarding processes for healthcare organizations. Managing implementations to ensure access to necessary care for patients and revenue recovery for providers.
Implementation Analyst – Client Onboarding
Onboarding Analyst responsible for onboarding clients at VExpenses, providing training and managing implementations. Focusing on enhancing client experiences and ensuring successful platform adoption.
Onboarding Specialist
Onboarding Specialist leading training for new clients on a B2B SaaS platform. Designing programs and ensuring client engagement through effective training sessions.
Onboarding Specialist
Onboarding Specialist responsible for creating corporate accounts and conducting onboarding sessions. Ensuring smooth adaptation of new hires into the company culture and workflows.
Global Sales Onboarding Specialist
Global Sales Onboarding Specialist designing and delivering onboarding programs for sales teams. Focused on creating a productive learner experience for new hires in the organization.
HR Onboarding Specialist
HR Onboarding Specialist managing onboarding for new hires at Doneverse. Focused on creating a smooth transition from candidate to team member.
Onboarding Specialist
Onboarding Specialist guiding new clients through a smooth onboarding process for a tech company. Leading virtual sessions and assisting with new software implementation.
Data Onboarding Specialist – Entry Level
Data Onboarding Specialist at SIL International executing data onboarding and communication tasks. Collaborating with stakeholders and managing data architecture, engineering, and analysis roles.
Customer Onboarding Manager
Customer Onboarding Manager at Practice Better focused on 1:1 onboarding for new customers. Guiding through setup, workflows, and best practices while ensuring success from day one.
Provider Onboarding Specialist
Provider Onboarding Specialist at BetterHelp supporting therapist onboarding and ensuring efficient processes. Collaborating across teams to enhance provider activation and growth while maintaining quality standards.
Seller Onboarding Specialist
Seller Onboarding Specialist managing seller onboarding processes for global enterprise marketplace customers. Guiding sellers through setup and configuration to ensure marketplace compliance and accuracy.
Customer Onboarding Manager
Customer Onboarding Manager at Deel providing onboarding support for global clients. Leading onboarding processes and collaborating with internal teams to enhance customer experience.
Customer Onboarding Specialist
Independent contractor providing customer onboarding and implementation services for Brightwheel’s childcare platform. Engaging with customers and managing a portfolio of accounts remotely from Honduras.
Senior Customer Onboarding Manager
Customer Onboarding Manager facilitating onboarding processes for Deel's SaaS platform. Collaborating with global teams to enhance customer success strategies across diverse markets.
Manager, Customer Onboarding
Manager, Customer Onboarding at Deel overseeing teams and initiatives to streamline customer onboarding experience.