Onboarding Specialist
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Job Description
Implementation Manager onboarding restaurant customers through Slang AI’s conversational voice platform. Guiding setup, integrations, adoption, and early customer success.
Responsibilities:
- Serve as the first host in a customer’s journey after the sale
- Welcome customers and guide them clearly through onboarding
- Help customers realize value quickly and get live within days
- Guide setup, configuration, integrations, and early usage
- Provide hands-on support and practical consultation
- Stay engaged post-launch to drive usage, adoption, and best practices
- Maintain proactive, warm, and clear communication throughout onboarding and the early lifecycle
- Collaborate with Sales, Product, Support, and Customer Success to resolve issues and ensure a smooth experience
Requirements:
- 1–2 years in customer onboarding, implementation, customer success, hospitality, or another customer-facing role
- Hospitality mindset and customer-first attitude
- Strong organization, urgency, empathy, ownership, and ability to manage multiple customers
- Comfortable in a fast-paced environment and able to adjust as customer needs evolve
- Open to feedback, eager to learn, and motivated to improve
- Clear, warm, and professional written and verbal communication with strong listening skills
- Experience in SaaS, restaurants, hospitality, or customer support is a plus
Benefits:
- Equity included in offer package
- Competitive compensation and benefits
- Remote work
- Occasional company offsites/travel
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