Online Reputation Manager
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Job Description
Online Reputation Manager managing brand reputation and user feedback on external platforms. Driving data-driven review operations and collaboration with multiple teams for brand enhancement.
Responsibilities:
- Detect, investigate, and remove fake, misleading, or policy-violating reviews
- Build and maintain a clear review classification framework (root cause, theme, severity, action)
- Design end-to-end workflows and SLAs for review handling
- Monitor reputation risks, spikes, and review dynamics across platforms
- Collaborate closely with Support, Product, SERM, Legal, and Marketing teams
- Own communication and relationships with review platforms
- Drive automation and AI initiatives in review operations
- Prepare clear reports, dashboards, and insights for leadership
Requirements:
- 1.5+ years in reputation management, review platforms, or user feedback operations
- Strong understanding of how review platforms work
- Excellent written English for public responses
- Analytical mindset and structured thinking
- Experience with processes, dashboards, and data
- High ownership, proactivity, and attention to detail
Benefits:
- Benefit from the flexibility to work from anywhere in the world
- Work from the comfort of your home or from one of our offices in Kyiv, Lviv or Warsaw. The choice is yours!
- Enjoy 20 annual vacation days and unlimited sick leave , all covered by the company
- Don't worry about getting the right equipment, we've got you covered if necessary
- Stay healthy with access to a corporate doctor online, and health insurance options in Ukraine or a fixed amount towards insurance abroad after your probation period
- Keep learning with our extensive corporate library , internal online meetings, and lectures
- Grow your skills with our training compensation program
- Take advantage of our supportive corporate culture, including assistance with relocation, advice on legal stay abroad, housing support, and help for third-country nationals
- Develop your personal brand and showcase your expertise through media and collaborations
- Take full advantage of direct contact with Apple, Tik Tok, Meta, Amazon
- Have fun with our online events and team-building activities!
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