Opera Cloud Consultant
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Job Description
Opera Cloud Consultant at knowmad mood enhancing customer experience through digital process optimization. Collaborating with teams to manage and improve Opera Cloud functionalities remotely.
Responsibilities:
- Gestionar y optimizar Opera Cloud en el uso operativo diario
- Impulsar iniciativas de digitalización del customer journey, identificando oportunidades de mejora y coordinando su implementación
- Recoger, analizar y documentar requisitos funcionales de negocio
- Traducir necesidades operativas en documentación funcional clara y accionable
- Colaborar con los equipos operativos para evolucionar y mejorar el servicio de Digital Check‑in / Check‑out
Requirements:
- Sólida experiencia operativa y capacidad analítica
- Conocimiento y experiencia previa trabajando con Opera Cloud
- Experiencia en iniciativas de digitalización del customer journey o procesos similares
- Capacidad demostrada para recoger, analizar y documentar requisitos funcionales
- Habilidad para transformar necesidades de negocio en documentación funcional comprensible y orientada a la acción
- Visión operativa y capacidad para entender procesos hoteleros o de atención al cliente
Benefits:
- Contrato Indefinido
- 100% REMOTO
- Formación interna y acceso a certificaciones
- Plan de retribución flexible (seguro médico, transporte, tickets guardería, tickets restaurante)
- Embajador de nuestra marca, a través de nuestro plan amigo ¡Recomienda a tus amigos y llévate un extra!
- Eventos, meetups, techdays, charlas...y mucho más!
- 26 días de descanso (22 días vacaciones, 2 días de libre disposición y 24 y 31 diciembre festivos por defecto)
- Horario: 8/9 a 17/18h (flexible) L-J y V 8 a 15h
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