Operations Analyst
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Job Description
Business Operations Analyst managing delivery workflows and M&A onboarding. Collaborating with cross-functional teams in a consulting environment for operational excellence.
Responsibilities:
- Support the day-to-day coordination of assigned business unit - tracking project related items, updating projects, and flagging risks to the delivery lead.
- Maintain accurate and up-to-date delivery documentation including status trackers, onboarding checklists, meeting notes, and action logs.
- Participate in internal business unit reviews, guidance calls, and meetings to discuss new processes.
- Monitor business unit project health indicators and escalate concerns proactively to Delivery Leadership.
- Support the preparation of delivery reports, dashboards, and weekly updates for Delivery Leadership and business unit stakeholders using tools such as JIRA, Salesforce, D365, and Power BI.
- Assist in the onboarding of newly acquired companies — coordinating logistics, scheduling sessions, and preparing documentation to help new teams transition smoothly.
- Support stakeholder harmonization activities by preparing materials, tracking integration milestones, and communicating progress updates.
- Help acquired team members navigate new tools, systems, and delivery processes during the transition period.
- Maintain integration trackers and flag timeline risks or alignment gaps to the delivery lead.
- Identify operational gaps or inconsistencies within delivery workflows and bring them to the attention of the team with suggested solutions.
- Help document and maintain standard operating procedures (SOPs), process guides, and team knowledge bases to support delivery consistency.
- Contribute to continuous improvement initiatives by tracking operational metrics, analyzing trends, and sharing findings with the team.
- Support cross-functional collaboration by coordinating between internal teams such as Finance, IT, and Sales on delivery-related activities.
- Use JIRA, Salesforce, and Microsoft Dynamics 365 (D365) daily to track delivery activities, manage account data, and support reporting.
- Maintain data accuracy across systems — identifying and resolving discrepancies or duplication between platforms.
- Build and maintain dashboards or reports in Power BI or similar tools to support team visibility into delivery KPIs and account status.
- Adhere to data governance standards and support the team in maintaining tool hygiene across all active accounts.
- Review data from JIRA, Salesforce, D365, and other operational systems on a regular cadence to identify trends, anomalies, or patterns that may indicate current or emerging delivery risks.
- Synthesize findings from system data into clear, concise summaries and risk reports — providing Delivery Leadership and business unit stakeholders with the detail they need to make informed decisions.
- Proactively surface risks — both current and forward-looking — by cross-referencing data across systems and highlighting areas where delivery timelines, data quality, or operational performance may be at risk.
- Collaborate with Delivery Leadership to translate risk findings into actionable mitigation steps — tracking the status of open risks and updating stakeholders as situations evolve.
- Maintain a risk log and ensure it is kept current — documenting identified risks, their potential impact, assigned owners, and mitigation progress across active accounts and engagements.
Requirements:
- 2-4 years of experience in business operations, delivery coordination, project support, or a related analytical role.
- Demonstrated ability to manage multiple priorities, track details across several workstreams, and communicate progress clearly to teammates and stakeholders.
- Experience working in a cross-functional environment — comfortable collaborating across teams and adapting quickly to shifting priorities.
- Hands-on experience with at least 2 of the 3 core tools: JIRA, Salesforce, or Microsoft Dynamics 365 (D365).
- Strong written and verbal communication skills — able to prepare clear, professional updates for internal audiences, business unit stakeholders, and Delivery Leadership.
- A proactive, solutions-oriented mindset — you raise problems early and come with ideas, not just questions.
- Some exposure to M&A onboarding, company integration, or organizational change management — even in a supporting or administrative capacity.
- Experience with Power BI, Tableau, or similar data visualization tools.
- Familiarity with Agile or Scrum delivery environments.
- Background in process documentation, operational improvement, or delivery support within a professional services, SaaS, or consulting organization.
- Bachelor's degree in Business, Operations, Information Systems, or a related field — or equivalent practical experience.
Benefits:
- Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
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