Operations Analyst
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Job Description
Operations Analyst executing technical tasks for managed services customers with a focus on collaboration and service delivery. Expected to provide tier-1 technical support and analyze data for service improvement.
Responsibilities:
- Accountable for successful collaboration with Customers, Suppliers, and fellow Employees to prioritize and deliver services that meet or exceed the business needs
- Provides tier-1 support for incoming calls received via telephone, e-mail, and Web portal
- Ensures issues are communicated to customers in a timely and effective manner
- Regularly review reporting from our various tools and applications
- Analyze data to identify trends and opportunities for service improvement
Requirements:
- Associate Degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field
- At least 6 months of Information Technology work experience
- Experience in monitoring applications such as ScienceLogic, Nimsoft Unified Management, Automate, or similar
- Experience in help desk applications such as ServiceNow, Service Desk Express (SDE), Remedy, Heat, or similar
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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