Operations Analyst
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Job Description
Operations Analyst supporting internal operations and people teams at The Baldwin Group. Handling system administration, data integrity and employee training processes.
Responsibilities:
- Manage and reconcile Ascend identifiers within our accounting partner system to ensure accurate, up-to-date records in the customer relationship manager platform (CRM)
- Perform regular data audits between systems to identify and resolve discrepancies
- Create and manage colleague profiles in insurance platforms
- Coordinate offboarding access removal when applicable in collaboration with HR and the Operations team
- Co-facilitate core tools training sessions alongside the operations lead
- Lead content export projects and ongoing maintenance of training modules in Learning Management System (LMS)
Requirements:
- 1–3 years of experience in operations, administration, or a similar role
- Strong attention to detail and data management, especially when working with data across multiple systems
- Comfortable learning new software platforms quickly and in a fast-paced environment
- Highly organized with the ability to manage multiple recurring tasks simultaneously
- A self-starter who takes initiative to identify problems and figure out practical solutions
Benefits:
- You’ll work closely with our operations leads to keep our platforms and systems accurate
- Ensure timely and accurate setup of all system access for incoming colleagues
- Assist with new colleague onboarding logistics, including schedule creation and onboarding calendar management
- Serves as an internal point of contact for platform access and account-related questions
- Support the ops team with ad hoc projects and administrative tasks as needed
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