Operations Associate – CX
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Job Description
WorkMotion Operations Associate resolving client invoices, platform issues, and customer inquiries. Improving CX operations for companies hiring and managing international talent.
Responsibilities:
- Investigate and resolve invoice queries with precision and accountability
- Manage client inquiries end-to-end, owning problems through resolution
- Collaborate with Finance, Product, and HR Operations teams
- Analyse patterns and trends in client queries to identify process gaps
- Recommend data-driven process improvements
- Troubleshoot platform issues and guide clients and talents through solutions
- Educate clients and internal teams by creating or updating knowledge documentation
- Monitor multiple ongoing client cases and prioritise effectively while balancing empathy and efficiency
Requirements:
- 2–4 years’ experience in customer experience operations, financial support, or SaaS environments
- Ideally experience in a client-facing role
- Strong numerical and analytical skills
- Confidence working with data and invoice investigations
- Ability to simplify complex information into clear, actionable communication
- Proven ownership mindset; proactive, structured, and able to follow through until resolution
- Excellent written and spoken English
- Ability to build trust through clear communication
- Organised, calm, and adaptable
- Ability to prioritise effectively and stay composed under shifting priorities
- Experience with invoice management, CRM, or ticketing tools such as Salesforce or NetSuite is a bonus
- Familiarity with EOR, payroll, or HR systems is advantageous
- German or additional languages are a plus
Benefits:
- WorkFlex program allowing work from anywhere, anytime
- Dedicated Well-Being Day—a full day off to recharge and relax
- Subsidized gym memberships
- Training & Development Allowance
- Annual team meetups
- Equal opportunity and diverse, inclusive workplace
- Recruitment accommodations available upon request
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