Operations Associate
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Job Description
Operations Associate assisting with process improvements and order management for global cybersecurity specialist. Collaborating across teams, ensuring customer satisfaction and operational efficiency.
Responsibilities:
- An Operations Associate's roles include assisting with process and system improvements, conducting quality reviews of orders processed by others in the organization, providing training, and other duties.
- Proactively address, resolve, and/or escalate any operational issues affecting customer experience.
- Manage communication with all sales departments, order and process all customer orders, returns, and ensure that all procedures are carried out according to best practices.
- Follow proper protocols to ensure correct order entry and fulfillment.
- When processing POs, quotes, and RMAs, ensure completeness and accuracy.
- Enter data into a variety of organization software systems.
- Work in cross-functional teams to define and review operational and logistical procedures, as well as to introduce new procedures as required.
- Define and execute improvements to order management processes and technologies to streamline order delivery and improve customer service.
- Assist in training other order entry employees in the development of skills and knowledge.
- Support with the continuous development of processes and workflows.
Requirements:
- 3+ years of operations experience. Prior order management experience a plus.
- Ability to prioritize workload and manage a high volume of orders at quarter and month-end close.
- Intermediate to Advanced MS Office Application – MS Outlook and Excel
- Excellent English verbal and written communicate skills.
- General understanding of the quote-to-cash processes
- High sense of urgency to achieve goals, results driven, communicates assertively, and willing to learn.
- Ability to work well under pressure, customer focused and a team player.
- Must be able to work PST hours (USA)
Benefits:
- Paid Leaves (Annual, Sick, Birthday, Well-being)
- HMO (Upon regularization)
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