IT Operations Manager
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Job Description
IT Operations Manager responsible for strategic oversight of IT infrastructure at Kognitiv Inc. Ensures system availability and oversees Managed Service Providers in a global context.
Responsibilities:
- Responsible for the strategic oversight, security, and maintenance of the organization’s global information technology infrastructure.
- Ensures 24/7 system availability.
- Manages the lifecycle of physical and virtual assets.
- Oversees third-party Managed Service Providers (MSPs) to support a distributed workforce.
- Accountable for the performance of IT Managed Service Providers (MSPs).
- Oversees procurement, international logistics, deployment, and secure decommissioning of hardware.
- Implements and enforces security protocols including Multi-Factor Authentication (MFA), Endpoint Protection, and Zero-Trust architecture.
- Exercises direct supervisory authority over Technical Support Analysts, including hiring, performance management, training, and professional development.
- Manages the administration and optimization of core SaaS applications and collaboration tools.
- Monitors the health of physical and virtualized environments; leads incident response and risk mitigation activities.
- Acts as Project Lead for internal technology initiatives.
Requirements:
- Substantial experience in IT operations within a global, multi-time-zone environment
- Advanced proficiency in Windows and macOS administration
- Expertise in Mobile Device Management (MDM) and Zero Trust Network Access (ZTNA)
- Strong understanding of networking protocols (TCP/IP, DNS, DHCP) and cloud architecture (GCP)
- Fluent professional verbal and written English communication skills
- Ability to maintain a secure, private home office environment
- Sustained use of computer systems and participation in virtual meetings across varying time zones
- Occasional international travel may be required for corporate audits or strategic planning.
Benefits:
- Comprehensive benefits package
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