Panel Operations Specialist
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Job Description
Panel Operations Specialist overseeing survey fielding and internal panel initiatives. Proactively resolving issues and managing communication with panel partners.
Responsibilities:
- Primarily responsible for the launch, quota set up and monitoring of surveys
- Proactively addressing and resolving issues throughout the fielding process (e.g., sample feasibility, data quality, timeline slippage, budget, technical issues)
- Managing communication for ad hoc partners bid requests for top up sample or for DIY surveys that require custom quotes, plus surveys related communication and invoice reconciliation with panel partners
- Monitoring of open-ended responses and data quality controls
- Managing internal survey requests supporting cross-functional teams such as Marketing, Account Management, Research, Product, and Education (e.g., research on research surveys, IR checks, education examples)
- Assisting with bi-yearly panel profiling review
- Consulting sales teams on best practices for sample selection, timeline and processes for surveys fielding
- Assisting with the updates and maintenance of key Panel Ops documents (e.g., panel book, panel partners list, monthly panel and surveys metrics, process documents, etc.)
- API panel partners invoices reconciliation (monthly) and demographic and psychographic mapping (as needed)
Requirements:
- Bachelor’s degree
- 2+ Years of work experience in market research, online sample sales or coordination
- Salesforce experience a plus
- Ability to Work Remotely Effectively (home office or similar quiet workspace)
- Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook), and Google docs
- Preferred: Background in Online Market Research
Benefits:
- Remote work options
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