Operations Associate, Spanish Speaking
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Job Description
Operations Associate resolving invoices, platform issues, and client cases for WorkMotion’s international workforce solutions. Supporting Spanish-speaking clients through data-driven, cross-functional operations.
Responsibilities:
- Investigate and resolve invoice queries accurately and accountably
- Manage client inquiries end-to-end and own each case through resolution
- Collaborate with Finance, Product, and HR Operations teams when needed
- Analyse patterns and trends in client queries to identify process gaps
- Recommend data-driven process improvements
- Troubleshoot platform issues and guide clients and employees through solutions
- Create and maintain clear, practical knowledge documentation for clients and internal teams
- Manage multiple client cases simultaneously, prioritising effectively while balancing empathy, accuracy, and efficiency
- Serve as a bridge between clients and seamless operations
- Help clients understand how WorkMotion’s international workforce solutions work
Requirements:
- 2–4 years of experience in customer experience operations, financial support, customer support, or SaaS environments, ideally in a client-facing role
- Fluent Spanish and strong English, both written and spoken
- Strong numerical and analytical skills
- Confidence working with data and investigating invoices
- Ability to simplify complex information and communicate it clearly to clients and internal stakeholders
- Proactive, structured ownership and follow-through until issues are fully resolved
- Organised, calm, and adaptable, with the ability to prioritise effectively in a fast-paced environment
- Experience with invoice management, CRM, or ticketing tools such as Salesforce or NetSuite (bonus)
- Familiarity with EOR, payroll, HR, or workforce management systems (bonus)
- Additional languages, particularly German, are a plus
Benefits:
- WorkFlex programme allowing flexibility to work from different locations
- Dedicated Well-Being Day — a full day off to recharge and reset
- Subsidised gym memberships
- Training & Development Allowance
- Annual team meetups
- Equal opportunity, diverse and inclusive workplace
- Recruitment accommodations during the hiring process
- Benefits vary depending on location due to local laws and regulations
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