Operations Coordinator – After Hours Support
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Job Description
Operations Coordinator for U.S daytime operations during Philippine night hours. Coordinating client inquiries and internal team workflows in a proactive manner.
Responsibilities:
- Act as the main point of contact for operational questions and client inquiries during assigned hours
- Triage incoming requests in real time and determine what to resolve, escalate, or defer
- Manage multiple open threads while maintaining clear visibility on status and next steps
- Coordinate with internal teams to identify issue owners and follow through until resolution
- Review dashboards, reports, and internal tools to spot issues or inconsistencies
- Support QA tasks, including workflow checks, conversation reviews, and business case analysis
- Maintain clear handover notes using Slack, Monday.com, and internal documentation
- Communicate timelines, blockers, and updates clearly to clients and internal stakeholders
Requirements:
- 2-3 years of experience in operations, customer support, project coordination, or a related role
- Experience handling client inquiries, internal coordination, or workflow tracking is an advantage
- Comfortable working independently during PH night hours
- Proficiency with Word, Excel, Slack, Monday.com, and collaboration tools
- Working comfort with dashboards, reports, and basic data review
- Strong documentation and handover writing skills
Benefits:
- Professional development opportunities
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