Operations Coordinator
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Job Description
Operations Coordinator handling customer service contract processes for GE HealthCare. Driving contract execution and ensuring billing accuracy while supporting field service teams.
Responsibilities:
- Drive the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletions, and modifications to existing contracts.
- Responsible for timely and accurate billing of customers for contract and non-contract services.
- Work within all related systems Legacy and Support Central to manage and complete all work.
- Handle all types of work submitted into the department.
- Maintain install database accuracy by supporting field team and external customers via phone and email.
- Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
- Effectively manage and prioritize various projects with minimal supervision.
- Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams.
- Complete all planned Quality & Compliance training within the defined deadlines.
Requirements:
- Associate degree in Business Administration, Finance, Marketing or related discipline and minimum one year of customer service experience; or a High School diploma/GED and five or more years of customer service experience.
- High proficiency in Microsoft Office Suite products (e.g., Word, Outlook, Excel, Access).
- Minimum two years' experience working with Microsoft Excel.
- Ability to communicate using local language.
- Strong focus on customer care and satisfaction.
- Demonstrated ability to work under pressure and to meet deadlines and commitments.
Benefits:
- Health insurance
- Professional development
- Competitive compensation
- Relocation Assistance Provided
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