Partner Operations Analyst
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Job Description
Analista de Operações de Parceiros overseeing partner operations, resolving issues, and supporting process optimizations. Collaborating with internal and external partners for an effective operation.
Responsibilities:
- Serve as the bridge between internal operations and partners, resolving operational, systemic, or process issues efficiently and promptly;
- Support the onboarding and training of new partners, ensuring they are properly integrated and aligned with the client’s standards and practices;
- Identify and implement opportunities to optimize processes, reduce costs, and mitigate risks within partnerships, driving continuous operational improvement;
- Manage financial disbursements, billing, and operations within portals or integrated systems, ensuring compliance across all activities;
- Work with data received from partners, cross-reference it with internal databases, assess potential, and support the development of Business Plans for each partner.
Requirements:
- Bachelor’s degree in business, information technology, or a related field;
- Completion of supplementary courses or certifications in data analysis, operations management, or related areas;
- Strong problem-solving skills and the ability to handle complex operational situations involving partners;
- Advanced proficiency in Excel, and familiarity with tools such as Databricks and Power BI;
- Ability to cross-reference information and work with multiple data sources;
- Proactive attitude and willingness to seek technical information and collaborate on integrations within Customer Success operations;
- Commercial/business acumen with the ability to understand partner needs and align solutions that maximize operational efficiency;
- Previous experience in operations, preferably with indirect channels such as resellers or distributors;
- Knowledge of contract management and financial processes, with capability to control and operate within integrated platforms;
- Familiarity with data analysis and supporting the development of Business Plans using strategic information;
- Ability to work in a dynamic, fast-evolving environment with a focus on efficiency and continuous improvement.
Benefits:
- Meal allowance
- Health insurance
- Semi-annual performance reviews with opportunities for growth
- Feedback-oriented culture
- Parental leave (maternity/paternity)
- Employee referral bonus
- ZenKlub – two free sessions per month
- Education benefit
- Long-service award
- Coworking space available in Porto Alegre (RS)
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