Operations Specialist
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Job Description
Operations Specialist managing print orders for Custom Ink while ensuring timely delivery and coordinating with suppliers. Playing a key role in delivering exceptional swag experiences to customers.
Responsibilities:
- Managing day-to-day order operations, including placing, monitoring production, and tracking print orders with suppliers
- Monitoring inventory levels and coordinating with vendors on stock issues or replenishments
- Responding to customer inquiries, supplier questions, and shipping/timeline concerns
- Handling support tickets related to order fulfillment and delivery timelines
- Partnering cross-functionally to coordinate special projects and ensure timelines are met
- Monitoring and managing the inbound order queue to maintain smooth workflow
- Quoting fulfillment projects and tracking production milestones to ensure on-time delivery
- Staying informed of industry best practices in printing, shipping, and fulfillment
Requirements:
- 2+ years of experience in operations, logistics, or customer service roles
- Strong project management and communication skills
- Comfort working in fast-paced, remote team environments
- Proficiency with tools such as Excel/Sheets, Slack, and CRM/ticketing systems
- An action-oriented mindset with the ability to work independently
- Familiarity with shipping and fulfillment processes a plus
Benefits:
- Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays.
- Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being.
- Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners.
- Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits.
- Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life’s financial moments.
- Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.
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