Operations Manager, Patient Experience
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Job Description
Operations Manager for Patient Experience at Commure, driving product launches and customer success in healthcare with cutting-edge AI tools.
Responsibilities:
- Own product launches and adoption as the person customer leadership calls when something matters
- Build to unblock: When a customer is stuck, you prototype the workflow, process or feature
- Develop real relationships with customer stakeholders, from frontline operators to executives, and translate their world into what our product needs to do
- Turn customer reality into product direction by synthesizing what you see on the ground into clear, high-signal feedback for Product and Engineering
- Spend time on-site on a regular basis. The most valuable work happens in the room
- Manage escalations in ways that strengthen the relationship
- Help customers unlock the full potential of Commure’s AI
- Contribute to internal process and documentation — identifying gaps, proposing improvements, and owning initiatives through to completion
Requirements:
- 3-4 years of experience in GTM Operations, Product Operations, CS or similar SaaS Operations role
- Fluent with numbers; you reason from data by default
- You like to build, and you've used LLMs to prototype something real
- You've run complex projects with stakeholders who don't all agree
- You bring order to ambiguity instead of waiting for a plan
Benefits:
- Offers Equity
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