Operations Intern
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Job Description
Operations Intern conducting interviews to capture and consolidate knowledge for CACI's DPS team. Focused on operational improvement and documentation standards in a remote work setting.
Responsibilities:
- Responsible for conducting structured discovery interviews with subject matter experts across programs to capture distributed institutional knowledge
- Presents ideas for knowledge organization and process improvement
- Synthesizes interview findings into clear, standardized documentation in a centralized repository
- Identifies knowledge gaps, inconsistencies, and process inefficiencies across teams
- Works closely with functional leads, engineering, and business analysts to understand operational context and translate tacit knowledge into accessible systems
- Adheres to program documentation standards and configuration practices
- Provides input into onboarding materials and reference guides
- Maintains knowledge of program structure, tools, processes, and acronyms across functions
- Coordinates with engineering to ensure documentation integrates with operational tooling
- Tracks interview coverage, gaps, and progress against consolidation milestones
- Collects and documents usage metrics for operational tooling to quantify program impact
- Leverages AI tools to accelerate research, synthesis, and documentation drafting; validates how consolidated knowledge integrates with AI assistants and surfaces gaps where outputs need refinements
Requirements:
- Currently enrolled in an undergraduate or graduate program with at least one year of coursework completed
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Must be able to obtain and maintain applicable security clearance
- Excellent interpersonal and written communication skills with the ability to translate complex conversations into clear, structured documentation
- Ability to synthesize qualitative information from multiple sources into structured written output
- Strong organizational and task management skills with attention to detail
- Self-motivated with the ability to work across teams and manage relationships with senior staff and subject matter experts
- Confidence conducting structured interviews and stakeholder conversations in a professional setting
- Hands-on experience with AI tools for research, writing, or analysis; familiarity with prompt engineering and the ability to evaluate AI output quality
Benefits:
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
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