Mortgage Operations Manager
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Job Description
Mortgage Operations Manager overseeing loan processing, servicing, and default management functions. Ensuring compliance and enhancing service delivery in mortgage operations at U.S. Bank.
Responsibilities:
- Responsible for the administration and coordination of all loan processing, loan servicing and/or default management functions
- Makes business decisions and supports the implementation and administration of the policies and procedures for the assigned area/areas to ensure compliance with various regulator, investor, government and corporate expectations and requirements
- Manages and collaborates with support department employees, supervisors and managers on matters regarding departmental process and procedures to improve efficiency and enhance delivery of service to internal partners, customers, regulators, investors and other constituents
- Plans, develops, implements and executes business plans for assigned area(s) of responsibility
Requirements:
- Bachelor’s degree, or equivalent work experience
- Typically five to six years of business-related experience
- One to two years of managerial experience
- Thorough understanding of all aspects of mortgage lending, servicing or operational policies and practices
- Strong analytical and decision-making skills
- Good organizational and project management skills
- Effective interpersonal, verbal and written communication skills
- Well-developed knowledge of human resources functions
- Effective supervisory and management skills
- Ability to prioritize and manage multiple tasks/projects and deadlines simultaneously
- Experience with Net Oxygen Cloud LOS is highly preferred
- Experience with processing most retail mortgage loan types
Benefits:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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