Operations Lead
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Job Description
Operations Lead overseeing Client Success team for a healthcare startup. Working closely with CEO to scale operations and enhance client relationships.
Responsibilities:
- Help lead key aspects of our operations, overseeing workflows across our Client Success team, with potential scope that also includes our Partnerships (GTM) and Compliance Operations teams.
- Own important cross-functional projects that are leadership’s top priority. You’ll be working closely with our CEO and other members of the leadership team to scale our business.
- Potentially own the relationship with some of our largest enterprise clients, serving as a main point of contact throughout their onboarding and being responsible for their overall experience.
- Help build rigorous systems to help us increase productivity and work more effectively to reach the next 10x of scale.
- Proactively remove process roadblocks that stand in the way of the Client team’s success and momentum.
- Support in the hiring and onboarding of new teammates across Ops as we rapidly grow, including mentoring, coaching, and developing leaders from our strong existing Ops organization.
- Inspire the team with the example of your leadership, drive, grit, empathy, and high-velocity execution.
Requirements:
- 3-5+ years of experience in operations or related roles.
- Operational excellence: You have an extremely high volume of what you get done on any given day.
- Excellent leadership skills and demonstrated ability to inspire a team.
- Talent magnetism: exceptional people want to work with you.
- Strong attention to detail and track record for getting the details right.
- Self-motivated, resourceful and quick to take initiative in ambiguous situations.
- Interest in working in healthcare and helping healthcare innovation flourish.
- Leadership and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you toward it. (Kobe said it best.)
- Excited by a fast-paced, startup culture where you’ll navigate ambiguity and solve big problems, with very high autonomy.
- An eye for identifying process improvement opportunities and creative ways to better structure operations.
Benefits:
- Highly competitive salary and stock options (we want you to share in our growth)
- Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing care models into the world.)
- Many growth and advancement opportunities (the company is growing fast, so there are many opportunities to step up).
- Hybrid set-up. **Must be based in either New York or Toronto**.
- Paid Time Off: Holidays, vacation days.
- Comprehensive health plans so you feel your best.
- Culture of mentorship, learning, independence, and critical-thinking.
- This role has a preference for Eastern Time (EST) hours (some flexibility there)
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