Operations Specialist
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Job Description
Operations Specialist managing sampling and recruitment for M3’s healthcare and life-science market research projects. Coordinating fieldwork, partners, translations, and client deliverables.
Responsibilities:
- Responsible for all aspects of recruitment for quantitative and qualitative projects
- Assist US Project Managers in delivering studies according to client specifications
- Liaise with team members and take full responsibility for the sampling aspect of allocated projects
- Assist and manage technical execution throughout a project’s life cycle
- Assist with programming, link testing, translations, fieldwork setup, and partner coordination
- Manage up to 30 live projects
- Coordinate project fieldwork coordinators and project managers to maximize recruitment results
- Build sampling plans for allocated projects
- Review projects regularly and inform project managers when challenges arise
- Provide recruitment updates to the project management team
- Ensure projects meet client timelines
- Use M3 sampling, emailing, and reporting tools effectively
- Build cross-department working relationships
- Manage outsourced project recruitment rates and costs against KPIs
- Maintain client satisfaction scores above target
- Attend internal kickoffs and prepare client kickoff decks
- Manage partner coordination, including external liaison communications and ongoing updates
- Oversee translations and conduct thorough link checks
- Submit surveys to the programming team
- Attend client calls to ensure alignment and provide support
- Troubleshoot link-related issues
- Set up automated data exports as required
- Provide client contact information to the Quick Charts team
- Submit partner request forms
- Manage internal recruitment with the custom recruitment team
- Coordinate and schedule pre-tests
- Partner with the fieldwork team to address questions and issues
- Reconcile counts for invoicing and ensure partner alignment
Requirements:
- Bachelor’s degree in sales, marketing, or equivalent number of years’ experience
- Experience of assisting or managing several projects at the same time
- Proficient at Excel and strong Microsoft Office skills
- Ability to work as part of a team and show flexibility in assigned tasks
- Independently motivated and inspired by working in a dynamic environment
- Comfortable with change, able to derive opportunity from uncertainty and be an analytical and strategic thinker
- 100% accuracy and excellent attention to detail
- Organizational skills for working on a variety of projects
- Preferably experience with complex market research projects, including intricate sampling
- Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
- Experience with email marketing automation and knowledge of email marketing best practices
- Must be willing to work in US shift hours
Benefits:
- Employees can work remotely
- All your information will be kept confidential according to EEO guidelines
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