Operations Standards Manager
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Job Description
Operations Standards Manager at GT Independence leading the implementation of operational processes and standards. Ensuring accuracy and readiness across markets while driving change management and collaboration.
Responsibilities:
- Lead the development, implementation, and maintenance of operational processes, documentation, and standards
- Ensure consistency, accuracy, and readiness across markets
- Drive SOP development, coordinate change management activities, and partner with cross-functional teams
- Serve as a central point of coordination for operational readiness
- Conduct needs assessments to identify documentation gaps and prioritize content updates
- Develop operational readiness plans and facilitate stakeholder alignment for changes affecting operations
- Identify inefficiencies and work towards process improvement
Requirements:
- 5+ years of experience in operations, business process improvement, change management, or related areas
- Prior leadership or supervisory experience
- Demonstrated ability to write high-quality SOPs, workflows, and job aids for diverse audiences
- Experience supporting system implementations and working closely with IT teams
- Experience managing multiple projects and competing priorities in a fast-paced environment
- Strong analytical skills with experience using operational data and reporting to drive decisions and change
- Advanced proficiency with Microsoft Office applications.
Benefits:
- Flexible paid time off
- Competitive wages & benefits
- Meaningful opportunities for professional growth
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