Operations Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Operations Support Specialist providing support to healthcare professionals with inquiries, timecard issues, and operational requests. Ensuring seamless communication and efficient processes across departments for optimal service delivery.
Responsibilities:
- Serve as a point of contact for HCP, Facilities, and other 3rd party inquiries via phone, chat, text, and email.
- Manages and processes clinician PRN and contract requests in addition to facility requests, addressing staffing and operational requirements.
- Facilitate resolution of escalated concerns by coordinating with internal teams and ensuring timely feedback to HCPs and facilities.
- Provide outreach and follow-up support for issues such as rejected timecards, credentialing completion, and recruitment inquiries.
- Communicate timecard rejections and admin reviews clearly and empathetically, following established messaging guidelines.
- Review, verify, and process timecards based on internal criteria and facility guidelines.
- Identify and resolve discrepancies or irregularities in submissions, including those flagged as suspicious or non-standard.
- Maintain accurate tracking of timecard statuses using SnapCare systems, ensuring timely handoffs and escalations to Tier 2 teams.
- Apply memos and manage Payroll Lock processes in collaboration with team leadership.
- Verify HCP credentials, pay rates, and facility alignment for accurate assignment and compensation.
- Guide clinicians through the steps of joining SnapCare, including the onboarding and credentialing journey.
- Utilize Salesforce to create and manage cases and update HCP profiles as needed.
- Collaborate with cross-functional teams to align priorities, resolve complex inquiries, and improve overall service quality.
- Participates in ad hoc projects that support recruitment, credentialing, or engagement initiatives, with the goal of enhancing overall HCP experience.
- Identify and recommend process improvements for increased operational efficiency and stakeholder satisfaction.
Requirements:
- High School Diploma or GED.
- 2+ years of customer service experience, preferably in a call center or healthcare operations environment.
- Strong communication skills—verbal and written—with the ability to convey information with empathy and clarity.
- Exceptional attention to detail and organizational skills.
- Ability to navigate multiple systems simultaneously (Salesforce, Booker, time and attendance platforms).
- Adaptable and comfortable working in a dynamic, fast-paced environment.
- Nice to Have: Prior experience with healthcare, payroll, time and attendance systems, or clinician credentialing.
- Bachelor’s degree in a related field.
Similar Jobs
Customer Experience Workforce Management Director
Directs workforce planning and strategy at Gainwell Technologies, optimizing staffing across channels and ensuring service level adherence. Leads a WFM team and collaborates with cross-functional partners for operational efficiency.
Customer Support Technical Lead – FACTS Synchronous Condenser
Technical leader for customer support of HVDC & FACTS systems at GE Vernova. Leading technical contracts and maintaining high satisfaction levels across projects.
Customer Support Specialist
Customer Experience & E-commerce Coordinator managing customer inquiries and e-commerce operations for Marsupial Papers. Providing high-quality service and assisting with social media and operational tasks in a creative environment.
Asesor Atención al Cliente – Sueldo Fijo, Bonos
Customer Service Representative handling customer inquiries and support. 100% remote position for a leading telecommunications BPO in Peru.
Bilingual Customer Support Specialist – Part-Time, Evenings & Weekends
Bilingual Customer Support Specialist providing timely assistance to merchants during evenings and weekends for payment solutions. Monitoring issues and facilitating escalation with internal teams for solutions.
Customer Service Representative, French-speaking
Customer Service Representative at Oze, supporting small businesses across different regions in Africa. Delivering consultative support via phone, email, and chat, fostering relationships with users.
Customer Service Representative – Concierge Service Team
Customer Service Representative assisting patients with fertility coordination at Freedom Fertility. Collaborating with healthcare professionals to ensure effective communication and patient satisfaction.
Customer Support Engineer I – Dedicated Weekend Shift
Customer Support Engineer delivering remote technical support for internal and external clients at FICO. Collaborating with teams to resolve product and infrastructure issues effectively and improve customer experience.
Customer Experience Specialist
Customer Experience Specialist responsible for customer service support and resolution at Allegion. Engaging with customers to improve their experience and handle service requests effectively.
Customer Service Specialist, Danish
Customer Service Specialist providing exceptional support to care organizations using medicine dispensing robots and Telecare systems. Engaging in problem resolution and task prioritization in a healthcare setting.
Trip Support Specialist III
Trip Support Specialist coordinating international trip operations for World Fuel. Requires strong organizational skills and experience in the aviation industry to support customer relationships.
Customer Experience Representative
Customer Experience Representative coordinating customer inquiries and orders for a pharmaceutical distribution company. Focused on delivering accurate and high-quality customer experiences in a fast-paced environment.
Senior Process Associate – Customer Service, Dutch
Customer Service Consultant providing support through electronic channels and handling customer orders remotely. Requires Dutch and English proficiency alongside a bachelor's degree.
Customer Experience Representative
Customer Experience Lead at KBS handling B2B customer inquiries and ensuring service quality and efficiency. Engaging with team to assist inquiries, uphold communication standards, and record customer interactions.
Customer Service Administrator
Customer Service Admin providing support via phone, email, and live chat for Canadian B2C customers. Managing inquiries and maintaining customer interaction records with empathy and professionalism.
Weekend Strategic Partnership Specialist, Customer Care
Strategic Partnership Specialist managing customer and vendor relationships in waste management and recycling. Focused on enhancing sustainability and operational efficiencies while retaining customers and growing the business.
Virtual Assistant – Operations, Customer Support
Virtual Assistant providing operational support across customer service, logistics, and marketing for Australian companies hiring remote talent in the Philippines.
Customer Service Representative
Customer Service Representative handling incoming calls for a local company in Baltimore. Assisting with healthcare-related inquiries and customer issues with a reliable internet connection.
Senior Product Support Specialist – Enterprise Clinicals
Product Support Specialist providing support for complex technical issues with a focus on EMR/clinical workflows. Acting as the key knowledge resource for enterprise clients at Raintree Systems.
Patient Support Specialist – Onboarding
Patient Support Specialist responsible for onboarding patients for remote monitoring services at Nsight Health. Conducting calls and guiding patients through tech for chronic condition management.