Patient Engagement Specialist I
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Job Description
Patient engagement specialist scheduling in-home healthcare services for Sprinter Health. Making high-volume patient calls, educating caregivers, and booking daily appointments.
Responsibilities:
- Review and follow up on inbound requests from existing outreach campaigns
- Use deep prospecting techniques to reach patients in a personalized and engaging way
- Make 150 to 200 outbound calls to patients daily using an auto-dialer
- Speak with approximately 80 to 100 patients and book an average of 19 appointments each day
- Build trust with prospective patients and caregivers to motivate appointment scheduling
- Educate patients about the importance of receiving ordered services and the benefits of in-home services with Sprinter Health
- Build a strong understanding of each partner's care model to answer patient questions
- Collaborate with representatives and healthcare professionals to ensure a seamless patient experience
- Escalate questions and concerns to other teams for additional support
- Perform other duties and projects as assigned
Requirements:
- Ability to work eastern time (EDT)
- At least 2 years of outbound call center experience including at least 1 year in the healthcare industry
- Proficiency in using electronic health record (EHR) systems and other healthcare software
- Excellent written and verbal communication skills to present and explain information to customers
- Proven skill managing multiple channels of communication including phone, email, chat, etc.
- Experience with Zendesk (preferred)
- Experience with Five9 (preferred)
- Experience working in an on-demand service or healthcare environment
- Ability to work in a fast-paced, high-pressure environment
- High-volume, target-driven outbound calling experience
Benefits:
- Medical, Dental and Vision
- 401 with a match
- Flexible PTO
- Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent)
- $10,000 lifetime max for infertility/fertility treatment
- $1,000 bonus
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