Outside Property Associate, Claim Representative
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Job Description
Outside Property Associate Claim Representative investigating first-party property losses for Travelers, a property casualty insurer. Assessing damages, applying coverage, and supporting customers across Northern Virginia and Washington, DC.
Responsibilities:
- Participate in structured virtual, classroom, and on-the-job training covering insurance policies, claim processes, systems, and procedures
- Review, investigate, and document first-party property claims under close supervision
- Gather information from policyholders, claimants, witnesses, and third-party providers
- Investigate and evaluate relevant facts and documents, including leases, contracts, and by-laws
- Determine and apply coverage for building damages according to policy terms
- Establish accurate scopes of building and contents losses for written or computer-assisted estimates
- Communicate professionally and promptly with customers, claimants, and internal stakeholders
- Maintain accurate claim activity records in claim management systems
- Adapt to AI, digital transformation, technology implementations, system upgrades, and digital tool rollouts
- Access and inspect residential and commercial structures, including roofs, attics, crawl spaces, and other tight areas
- Participate in catastrophe deployments to assist customers in other states
- Perform other duties as assigned
Requirements:
- High School Diploma or GED and one year of customer service experience
- Bachelor’s Degree
- Previous internship or work experience in customer service or insurance
- Willingness to obtain an active adjuster license where required by state law
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Willingness to learn claims management and estimating software
- Strong verbal and written communication skills
- Ability to exercise sound judgement and make effective decisions within established authority
- Exceptional customer service skills
- Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
- Basic conflict resolution skills
- Demonstrated openness to continuous learning
- Valid driver's license
- Must reside in or be willing to relocate at own expense to the assigned Northern Virginia and/or Washington, DC territory
- Ability to carry, set up, and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces
- Insurance license(s) and/or UAS Remote Pilot Certification may be required; required insurance license(s) generally must be obtained within three months of starting
- Ability to participate in the Catastrophe Response Program and deploy to assist customers in other states
Benefits:
- Health insurance from the first day of employment for employees and eligible family members
- Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum
- Paying it Forward Savings Program for employees with student loan debt
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness program with tools, discounts, resources, free professional counseling, health coaching, and caregiving support
- Matching Gift and Volunteer Rewards program
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