Partner Program Manager, Service Track
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Job Description
Partner Program Manager responsible for designing and scaling global partner programs at DocuSign. Focusing on service-oriented partners and utilizing AI for enhanced performance.
Responsibilities:
- Own the program design and implementation of the Service Track, focused on partners delivering consulting, implementation, managed, and success services globally
- Define the partner journey, including lifecycle phases, milestones, and benefits, integrating AI capabilities to enhance scale and performance
- Build scalable global programs across the partner lifecycle (recruitment, onboarding, enablement, incentives, and performance management), with AI-driven enablement, automation, and analytics as core pillars for partner success
- Define and manage program governance, KPIs, success metrics, and reporting cadence
- Use analytics to monitor performance, predict partner outcomes, and iterate based on data-driven insights and feedback
- Partner with operations and analytics teams to embed AI and intelligent automation into partner workflows, ensuring programs are measurable, efficient, and aligned to Go-To-Market goals and business objectives
- Collaborate with partner channels and alliances leaders, product, marketing, enablement, legal, finance, and operations teams to bring programs to market and ensure seamless execution with AI-integrated processes
- Create executive-level communications, dashboards, and presentations using AI-enhanced data visualization tools to influence senior stakeholders and support strategic decisions
- Define the end-to-end partner experience leveraging AI personalization and digital touchpoints across the partner portal, communications, and enablement
Requirements:
- 8+ years of experience in partner programs, channel strategy, or ecosystem management roles within technology or SaaS organizations
- Experience building partner programs for Systems Integrators, Managed Service Providers, or Cloud Service Providers
- Experience applying AI tools or automation to scale partner engagement, enablement, or operations
- Experience with partner business models and how partners create value through co-selling, activation, and customer success
- Experience designing and implementing incentive and benefits frameworks aligned to business goals
- Bachelor’s degree in Business, Marketing, or related field
Benefits:
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
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