Event Success Manager
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Job Description
Event Success Manager guiding corporate and association clients through EventMobi’s event technology. Leading onboarding, event delivery, and customer success across professional events.
Responsibilities:
- Serve as a trusted partner and strategic advisor to professional event planners and marketers at large corporations and associations
- Help customers implement event technology and execute successful events
- Lead customer onboarding, strategy sessions, and relationship-building
- Drive product adoption and customer value generation
- Deliver hands-on technical product training for customer teams
- Manage full-service event contracts end-to-end across multiple concurrent events
- Lead project management across planning, build, live execution, and post-event follow-up
- Collaborate with Customer Support, Product, AV, and Sales teams
- Coordinate requirements, resolve issues, and deliver seamless event experiences
- Monitor customer health and success metrics
- Identify risks and drive adoption, retention, and long-term success
- Conduct regular customer touchpoints, strategy sessions, and quarterly reviews
- Maintain account, project, and communication records in HubSpot and internal tools
- Support live events as needed, including occasional evenings, weekends, or travel for on-site or hybrid event support
- Share customer feedback and improvement ideas with internal teams
Requirements:
- At least 5 years of hands-on experience planning or coordinating professional B2B events
- Experience with conferences, trade shows, corporate meetings, or association events
- Experience using event technology such as registration platforms, event apps, or virtual event platforms
- Familiarity with Cvent, Eventbrite, Bizzabo, Hopin, or similar is required
- Genuine interest in technology and its impact on the events industry
- Strong written and verbal communication skills
- Ability to translate technical concepts for non-technical event organizers
- Strong organizational skills and ability to manage multiple projects simultaneously
- Thorough documentation and consistent follow-through
- Empathetic, problem-solving mindset
- Safe, comfortable, and ergonomic private workspace
- Reliable internet connection capable of video calls, with at least 30Mbps download speed
- Required application field describing a professional event planned or coordinated, including event type, attendee count, and tools used
- 2-year college diploma or 4-year degree in hospitality or events management is nice to have
- Experience with HubSpot, Salesforce, or other CRMs is nice to have
- Previous customer onboarding experience for technical products or SaaS platforms is nice to have
Benefits:
- Stock Options
- Dental, Health, Life, and Mental Health Consultations (Green Shield Health Inc)
- 3-weeks vacation
- 1-week Sick Days
- 3 summer days
- Birthday holiday
- Opportunities to meet co-workers in person throughout the year
- Top-of-the-line hardware
- Best collaboration software for remote work
- Diverse and equal opportunity workplace
- Accommodations available upon request during the selection process
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