Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager guiding hospitals through Glytec’s insulin and metabolic intelligence SaaS platform adoption. Managing clinical relationships, implementations, training, outcomes, renewals, and expansion.
Responsibilities:
- Serve as the primary clinical point of contact during and after go-live
- Provide glycemic management expertise, best-practice guidance, and workflow integration support through check-ins, site visits, and remote sessions
- Guide customers through onboarding and EMR alignment using a standardized implementation project plan
- Deliver training through computer-based learning modules, virtual sessions, and onsite education
- Stay current on product releases and updates
- Monitor account health, utilization, and outcomes metrics
- Lead Quarterly Business Reviews and stakeholder check-ins
- Identify risks to customer goals and coordinate cross-functional mitigation plans
- Build and execute customer success plans addressing utilization targets, adoption barriers, and clinical optimization opportunities
- Partner with Partner Growth and Sales to support contract renewals and identify expansion opportunities
- Document customer issues in CRM and coordinate resolution across Clinical, Product, Analytics, and Customer Support teams
- Share product feedback and enhancement requests with the Product Team and Clinical Review Committee
- Grow Glytec’s network of referenceable customers through conferences, research studies, reference calls, and webinars
- Report to the Director, Clinical Success
Requirements:
- Legally authorized to work in the United States for any employer
- Registered Nurse (RN) licensure with at least 2 years of hands-on clinical nursing experience
- 8+ years in Customer Success, Account Management, or Client Services, ideally in B2B SaaS or healthcare technology
- Working knowledge of glycemic management and subcutaneous insulin therapy best practices
- Familiarity with EHR systems and clinical workflows, including order sets and documentation processes affecting insulin management
- Experience guiding clinical and operational staff through adoption of new technology or clinical workflows
- Experience delivering clinical recommendations and education to physicians, nurses, and care teams in a consultative setting
- Experience developing and delivering training across in-person, virtual, and self-paced formats
- Proficiency with CRM systems (e.g., Salesforce), Excel, and PowerPoint
- Comfort working with utilization and outcomes data and dashboards
- Proven ability to manage a portfolio of accounts with competing deadlines
- Strong presentation and facilitation skills for clinical and executive audiences
- Experience collaborating with clinical, IT, and administrative teams
- Ability to work independently while maintaining a high level of client engagement and professionalism
- Bachelor’s degree or equivalent professional experience
- Ability to travel domestically up to 50%, with occasional nights and weekends as needed
- Nice to have: Background in diabetes care or chronic condition management programs
- Nice to have: CDCES or equivalent clinical certification
Benefits:
- Travel up to 50% for hospital site visits, implementations, go-live support, and Glytec office visits
- Occasional nights and weekends as needed
Similar Jobs
Client Success Specialist
Client Success Specialist supporting IRA customers, advisors, and recordkeeping operations for IRALOGIX, a retirement-services fintech. Handling account transactions, platform guidance, compliance documentation, and client communications.
Event Success Manager
Event Success Manager guiding corporate and association clients through EventMobi’s event technology. Leading onboarding, event delivery, and customer success across professional events.
Bilingual Customer Success Agent – Spanish/English
Remote bilingual customer success agent supporting Freedom Mortgage’s call center operations. Handling loan inquiries, customer calls, and policy explanations in Spanish and English.
Senior Customer Success Manager
Senior Customer Success Manager owning strategic client relationships and digital marketing campaigns. Driving retention, ROI, and customer value for Wunderkind’s performance marketing platform.
Senior Customer Success Manager
Senior Customer Success Manager owning retention, renewals, and expansion for NetBox Labs’ network automation products. Guiding enterprise customers toward measurable value and adoption.
Customer Success Specialist
Customer Success Specialist building SaaS customer relationships and driving renewals, adoption, and revenue growth. Supporting Pagefreezer’s online archiving solutions for compliance and litigation.
Junior Customer Success Manager
Customer Success Manager onboarding small and medium-sized businesses onto mika’s AI-powered accounting platform. Supporting customers, improving workflows, and representing their feedback internally.
Customer Success Manager, Dutch/Swedish Speaking
Customer Success Manager helping Unit4 ERP customers achieve business outcomes and maximize cloud software value. Driving adoption, retention, and expansion through strategic customer engagements.
Client Success Director
Client Success Director managing strategic accounts for Clario’s regulated clinical technology platforms. Driving client retention, growth, service delivery, and commercial outcomes.
Director of Client Success – Revenue Cycle Management
Director managing hospital revenue-cycle client relationships for EnableComp’s specialty RCM technology platform. Driving retention, reporting, implementation success, ROI, and cross-sell growth.
Customer Success Manager
Customer Success Manager driving adoption of Buildots’ AI construction intelligence platform across Toronto construction projects. Onboarding users, training site teams, and feeding project insights into product development.
Customer Success Manager
Customer Success Manager driving adoption, measurable outcomes, renewals, and growth for Optivate’s ophthalmology healthcare software. Managing practice relationships across a U.S. remote portfolio.
Customer Success Manager
Customer Success Manager supporting LegalFiles customers using Onit’s AI-powered legal operations platform. Driving adoption, workflow optimization, and value realization for enterprise legal teams.
Customer Success Manager – Core
Salesforce Customer Success Manager guiding Brazilian enterprise customers’ technical adoption, health, and value realization. Coordinating Signature Success services, incident resolution, renewals, and expansion.
Strategic Customer Success Manager
Customer Success Manager managing manufacturing accounts for Rockwell Automation. Driving subscription adoption, renewals, executive reviews, and recurring-revenue expansion.
Customer Success Specialist
Customer Success Specialist supporting institutional medical education customers at Sketchy. Managing onboarding, adoption, reporting, renewals, and customer feedback across selected US states.
Tier 3 Customer Success Specialist
Tier 3 Customer Success Specialist designing workflows, SOPs, and reusable tools for NeoWork’s US-based clients. Improving customer operations through data-driven process design from a remote Colombia team.
Head of Customer Success
Head of Customer Success leading global retention, advocacy, and support for an enterprise parking SaaS platform. Managing a 10-person team and strategic customers across the United States and Canada.
Customer Success Specialist
TikTok Shop operations specialist supporting listings, fulfillment, promotions, and reporting. Helping Envision Horizons grow brands across Amazon, Walmart, and other retail media networks.
Customer Success Manager
Customer Success Manager driving renewals, expansions, and retention for DBeaver’s open-source and enterprise database software. Building customer relationships, onboarding users, and improving satisfaction.