Patient Advocate – Hereditary Cancer, Call Center Experience Preferred
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Job Description
Patient Advocate managing complex inquiries and coordinating patient testing services at Myriad Genetics. Ensuring seamless communication with healthcare providers and customers while complying with regulations.
Responsibilities:
- The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers.
- Responsible for coordinating testing services for patients.
- Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
- Working with healthcare providers to complete the required documentation and sample submission.
- Confirming insurance eligibility and benefit levels.
- Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.
- Independently manage assigned work and meet production and quality metrics.
- Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
- Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.
- Participate in the Quality Assurance plan.
- Comply with applicable CLIA and HIPAA regulations.
Requirements:
- High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor’s degree.
- Fluent in Spanish is preferred/encouraged.
- Excellent interpersonal and communication skills.
- Preference given to higher net typing speed applicants.
- Excellent listening, transcribing, and self-review skills.
- PC experience, including familiarity with Excel, Word, Internet, and e-mail.
- Able to manage several tasks simultaneously, often under pressure.
- Excellent organizational and task management skills and professional judgment.
- Enjoys problem solving and identifying patterns.
- Hardworking individual who loves working on a team and supporting others.
Benefits:
- EEO
- We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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