Patient Placement Specialist – Telecrisis
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Job Description
Patient Placement Specialist at Intermountain Health managing bed requests and coordinating patient flow. Collaborating with clinical staff to ensure efficient throughput within the hospital.
Responsibilities:
- Serves as the primary contact for all bed requests from all portals of entry.
- Communicates complex clinical knowledge regarding admission status and bed availability with facilities, physicians, nurses and other clinical personnel in an appropriate and timely manner.
- Makes appropriate bed assignments in Teletracking for all routine bed requests using the patient placement matrix.
- Prioritizes bed assignments based on urgency of request.
- Monitors Teletracking for bed requests, bed availability, and anticipated and confirmed discharges.
- Monitors lengthy or outstanding inpatient bed requests to cancel or update admission requests.
- Answers phone calls and communicates and/or escalates complicated placements and phone calls to the Patient Flow nurse.
- Works with the Patient Flow nurse to process direct admissions and out of network admits.
- Reviews Emergency department volume and surgery schedule to track patient status changes and estimated arrivals.
Requirements:
- Demonstrated experience working in customer service.
- Demonstrated experience in the medical field.
- Demonstrated strong communication, customer service and organizational skills.
- Demonstrated ability to set priorities and problem solve, independently.
- Demonstrated ability to handle stressful situations with resolute demeanor.
- Demonstrated ability to function well in a team environment.
- Demonstrated motivated and self-directed.
- Medical terminology background (preferred).
Benefits:
- Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
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