Patient Solutions Representative II – Healthcare Customer Service, Call Center
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Job Description
Patient Solutions Representative in healthcare customer service call center. Delivering assistance with billing, insurance, and account-related questions in a remote setting.
Responsibilities:
- Deliver high-quality customer service through inbound and outbound calls
- Resolve questions related to medical billing, insurance coverage, claims, EOBs, and account balances
- Support patients with payment plans and financial questions
- Achieve first call resolution and meet call center performance metrics
- Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues
- Maintain HIPAA compliance and accurate documentation
- Navigate multiple systems while managing high call volume
Requirements:
- 1+ year of experience in a customer service or call center role
- Experience in health insurance, payer customer service, or medical billing/claims (highly preferred)
- Ability to explain insurance benefits, claims, and EOBs clearly
- Experience handling high call volume and fast-paced environments
- Strong attention to detail and ability to multitask across systems
- Familiarity with EMR systems (Epic, Cerner, etc.) is a plus
Benefits:
- Competitive benefits package
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