Patient Support Specialist
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Job Description
Patient Support Specialist at MD Integrations providing administrative and patient care support in a virtual healthcare environment. Handling communications, organizing lab results, and coordinating authorizations.
Responsibilities:
- Provides exceptional administrative and patient care support in a virtual healthcare environment
- Serves as a key point of contact for patients and clinical staff, handling inbound communications
- Uploads and organizes lab results, coordinating prior authorization requests
- Triaging tasks to appropriate team members
- Answers and returns patient phone calls, emails, and chat messages with professionalism and empathy
- Provides clear instructions and follow up regarding lab testing and medication refills per physician notes
- Supports patients in understanding next steps in their care and ensure a positive virtual care experience
- Initiates, tracks, and follows up on prior authorization requests for medications
- Collaborates with providers, nurses, and internal staff to maintain efficient telehealth workflows
- Maintains strict confidentiality and adhere to HIPAA and all applicable privacy and security regulations
Requirements:
- High school diploma or equivalent required; associate degree or higher preferred
- 1+ year of experience in a healthcare, telehealth, or medical office support role
- Prior experience processing prior authorizations and working with insurance verification required
- Medical billing, coding, preferred
- Familiarity with EMR/EHS systems and digital communication tools (e.g., patient portals, ticketing systems, chat platforms)
- Excellent communication and customer service skills with audiences of varied backgrounds and communication abilities
- Strong organizational, multitasking, and time management abilities
- Comfort with technology and ability to troubleshoot basic patient access issues
- High attention to detail and ability to work independently in a remote environment
- Spanish bilingual, a plus!
Benefits:
- 75% subsidized health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) retirement savings plan with company match
- Professional development opportunities
- Flexible work arrangements
- Collaborative and supportive work environment
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