Payment Assurance Officer
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Job Description
Payment Assurance Officer reconciling subcontractor payments for Team Global Express, an Australian transport and logistics provider. Investigating discrepancies, reporting payment data, and improving payment processes.
Responsibilities:
- Review and reconcile subcontractor and service partner payments to ensure accuracy
- Investigate and resolve payment discrepancies, including overpayments and underpayments
- Manage payment queries and disputes in a timely and professional manner
- Audit payment records, invoices, spreadsheets and supporting documentation
- Analyse payment data and prepare weekly and monthly reports
- Ensure payments comply with relevant agreements, rate cards and internal procedures
- Work closely with Operations, Finance and other stakeholders to resolve payment issues
- Support automation of payment processes, including reconciliation and onboarding of service partners
- Identify opportunities to improve processes, reduce errors and increase efficiency
- Maintain accurate records and documentation for reporting and auditing purposes
Requirements:
- Previous experience in Finance, Payroll, Accounts or Administration
- Intermediate to advanced Microsoft Excel skills
- Experience working with payment data, reconciliations or financial reporting
- Strong analytical and problem-solving skills
- Excellent attention to detail and accuracy
- Good written and verbal communication skills
- Confidence in managing queries and resolving disputes
- Ability to manage competing priorities and meet deadlines
- Strong stakeholder management skills
- Ability to work independently and as part of a team
- Experience in payment auditing, data analysis or process improvement will be highly regarded
- Successful completion of pre-employment checks, including a criminal history check and medical assessment including fitness to work and drug & alcohol screening
Benefits:
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond
- Inclusive workplace
- Full-time permanent opportunity, Monday to Friday, 9:00am – 5:00pm
- Opportunity to contribute to process improvements and automation projects
- Career development and growth opportunities
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