Personal Injury Reductions – Closing Virtual Assistant
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Job Description
Personal Injury Reductions Virtual Assistant for The Ward Law Group, empowering clients and delivering results. Responsibilities include client communication and case management.
Responsibilities:
- Initiating courtesy calls to clients upon case assignment
- Providing detailed explanations of the reduction process
- Logging phone calls, case statuses, and documents into the online document management software
- Ensuring the efficient linkage of releases onto Litify
- Confirming PIP benefits, and validating damages with a complete provider list
- Confirming balances due on medical accounts
- Negotiating bills with providers
- Sending out reductions promptly
- Maintaining regular client contact, addressing queries every two weeks
- Conducting case reviews and personal audits for productivity
- Developing and monitoring weekly projection reports
Requirements:
- Fluent in both English and Spanish (spoken and written)
- Willingness to work overtime as needed
- Strong written and verbal communication skills
- Resourceful and proactive in resolving issues
- Self-motivated with the ability to multitask
- Able to work independently with minimal supervision
Benefits:
- Health care benefits not provided
- Paid time off not provided
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