Platform Associate Consultant
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Job Description
Platform Associate Resident Consultant helping CrowdStrike customers deploy, optimize, and operate the Falcon cybersecurity platform. Advising security teams on implementation, threat hunting, integrations, and incident management.
Responsibilities:
- Serve as the primary technical advisor for assigned strategic customer accounts
- Develop and maintain trusted advisor relationships with customer security teams and leadership
- Understand customer security operations workflows, use cases, and business objectives
- Mentor customer teams on Falcon best practices and threat hunting techniques
- Provide technical implementation, configuration, and troubleshooting assistance for the CrowdStrike Falcon platform and associated applications
- Assist customers with operationalizing all Falcon modules
- Troubleshoot customer issues across small to large enterprises
- Utilize and engineer native and third-party software deployment technologies
- Develop scripting and application solutions using Falcon APIs
- Plan customer projects and provide status updates
- Work collaboratively with customer information technology teams
- Leverage CrowdStrike applications to support customers in vulnerability and asset management
- Assist customers with integrating CrowdStrike into existing tools
- Guide customer leads with incident management functions
- Collaborate with the Professional Services team to develop customer-facing collateral
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity or a related field, and/or equivalent military or work experience
- 2+ years of experience with relevant security applications, including endpoint, identity, cloud, or SIEM
- Basic understanding of software deployment technologies
- Knowledge of Windows, Mac, and Linux platforms
- Experience in computer and network systems security
- Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
- Exceptional communication skills with ability to explain technical concepts to varied audiences
- Strong presentation and training delivery capabilities
- Self-motivated with excellent time management and prioritization skills
- Customer-focused mindset with commitment to driving customer success
- Ability to work independently in a remote/embedded environment
- Strong problem-solving and analytical thinking abilities
- Proactive and thorough ability to manage work and prioritize customer projects
- High level of motivation; self-starter; results driven
- Ability to travel up to 20% of the time
- Currently have or can obtain necessary security clearances, per customer requirement
- This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment
Benefits:
- Eligibility for bonuses
- Equity grants
- Health insurance
- 401k
- Paid time off
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
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