Senior Resident Consultant, CrowdStrike Platform
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Job Description
Senior Resident Consultant deploying and optimizing CrowdStrike’s AI-native cybersecurity platform for enterprise customers. Troubleshooting integrations, supporting security teams, and leading platform skills workshops.
Responsibilities:
- Plan, deploy, implement, and provide operational support for the CrowdStrike platform and related applications
- Manage deployment from initial customer engagement through planning, installation, optimization/utility, and follow-on customer support
- Provide technical implementation, configuration, and troubleshooting assistance for the CrowdStrike Falcon platform and associated applications
- Assist customers with operationalizing all Falcon platform modules
- Troubleshoot customer issues across small to large enterprises
- Utilize and engineer native and third-party software deployment technologies
- Develop scripting and application solutions using Falcon APIs
- Manage customer project planning and status
- Collaborate with customer information technology teams
- Support customers in vulnerability and asset management using CrowdStrike applications such as Exposure Management
- Assist customers with integrating CrowdStrike into existing tools
- Support Incident Response and Compromise Assessment teams with Falcon and Falcon Forensics Collector deployments
- Develop customer-facing collateral with the Platform Professional Services team
- Develop and lead skills workshops for the Platform Professional Services team
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline
- 8 years of experience performing IT deployments or working in an end user/customer environment
- Strong understanding of software deployment technologies
- Very knowledgeable on Windows, Mac, and Linux platforms
- Strong knowledge of Microsoft Office applications, including Word, Excel, Access, and PowerPoint
- Strong experience in computer and network systems security
- Strong experience presenting technical content to various audiences
- Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
- Ability to manage work and prioritize customer projects
- Experience mentoring team members
- Some experience leading a team to complete projects
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
- Ability to travel up to 25% of the time
- Potential for travel and assignment work
- May be required to periodically undergo and pass alcohol and/or drug tests during employment
- Endpoint Security: Falcon platform, AV, and EDR solutions
- Operating Systems: Windows, Linux, Mac
- Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec
- Development: PowerShell, Python, Bash, Batch
- Technologies: Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation
- Compliance: CIS Benchmarks, STIGs, PCI, HIPPA
- Database: SIEM, MSSQL, Splunk, LogScale
- Identity: Identity, Active Directory, Azure-AD, SSO
- Cloud: AWS, Azure, and GCP
Benefits:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Health insurance
- 401k
- Paid time off
- Eligibility for bonuses
- Equity grants
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