Platform Operations Associate Consultant – Weekend Shift
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Job Description
Platform Operations Associate Consultant managing deployments and operational support for CrowdStrike's Falcon platform. Collaborating with clients to optimize security implementations and assist with technical issues.
Responsibilities:
- Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications
- Assist customer with operationalizing all modules of the Falcon platform
- Troubleshoot customer issues across small to large enterprises
- Utilize and engineer native and 3rd party software deployment technologies
- Develop scripting and application solutions using Falcon APIs
- Customer project planning and status
- Work closely and collaboratively with customer information technology teams
- Leveraging CrowdStrike applications (Exposure Management, for example) provide support to customers in vulnerability and asset management
- Assist customers with the integration of CrowdStrike into existing tools
- Support both Incident Response and Compromise Assessment teams with deployment of Falcon and Falcon Forensics Collectors
- Collect Closely and collaboratively with Platform Professional Services team to develop customer facing collateral
- Ability to travel up to 25% of the time
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline
- 2 years of experience performing IT deployments or in an end user/customer environment
- Basic understanding of software deployment technologies
- Knowledgeable on Windows, Mac, and Linux platforms
- Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.
- Experience with communications and effective ability to build collaborative relationships
- Experience with presentation technical content to various audiences
- Experience in computer and network systems security
- Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
- Proactive and thorough ability to manage work and prioritize customer projects
- High level of motivation; self-starter; results driven
- Potential for travel and assignment work exists
Benefits:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
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