Platform Support Advisor – 1-Year FTC
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Platform Support Advisor supporting Japanese electronic music ticketing for Resident Advisor. Resolving customer, promoter, payment, fraud, and chargeback issues while maintaining platform content and local festival operations.
Responsibilities:
- Deal with customer ticketing queries and resolve potential ticket issues
- Assist promoters with event and payment-related queries
- Support the general upkeep of RA’s ticketing admin system
- Identify and highlight potential fraudulent transactions using fraud detection software
- Support local partnerships managers with ad hoc tasks
- Approve and maintain artist, label and venue pages
- Respond to artist and label-related queries
- Handle customer disputes and chargebacks
- Oversee local festival door logistics
- Assist with local language translations where appropriate
- Support the Support team locally and globally to help maintain RA’s service levels
- Provide day-to-day promoter and customer support and administration
Requirements:
- Fluency in written and spoken Japanese and English
- A track record of effective communication
- A passion for and understanding of electronic music culture
- Alignment with RA’s values
- Previous experience in client/customer service or the ticketing industry is highly desirable
- Must be based in Tokyo
- Willingness to travel to the UK for training
Benefits:
- Generous annual leave policies aimed at promoting work-life balance
- Flexibility in working arrangements, offering hybrid or remote work options based on role requirements and location
- Matching pension schemes and/or 401k
- Comprehensive staff wellbeing initiatives, featuring regular activities and workplace programmes to support mental and physical health
- Discounted Classpass memberships
- Custom-fitted earplugs
- Company-led social events
- Team lunches
- Discounts on RA merch
- Paid annual volunteering allowance
- Regular company-wide Q&A’s with senior leadership
- Ongoing virtual educational training sessions for all staff
- Transparent internal company culture committed to diversity, equity, and inclusion
- Active involvement in community projects within the electronic music community
Similar Jobs
Claim Advisor
Auto Claims Advisor investigating coverage, liability, and complex automobile claims for Allstate Canada. Settling claims and coordinating with customers, repair providers, insurers, and law enforcement.
Energy Advisor III
Energy Advisor III helping utility customers reduce consumption through Power TakeOff’s DSM software and services. Managing customer engagement, energy-saving recommendations, data analysis, and savings verification.
Energy Advisor II
Energy Advisor helping Power TakeOff’s utility customers implement data-driven energy-saving actions. Managing customer pipelines, analyzing smart-meter data, and verifying energy savings remotely.
Southeast Advisor
Thrivent financial advisor launch program serving clients across Florida, North Carolina, Tennessee, Georgia, and South Carolina. Building a book of business through financial guidance, community networking, licensing, and team-sponsored training.
Advisor Assistant
Part-time Advisor Assistant supporting financial advisors and clients at Corebridge Financial, a U.S. provider of retirement solutions and insurance products. Handling accounts, reports, paperwork, customer requests, and administrative tasks.
Revenue Management Advisor I
Revenue Management Advisor guiding multifamily property operators using RealPage’s property management technology. Reviewing pricing, supporting adoption, coordinating projects, and reporting performance insights.
Advisor, Innovation – Small Business
Advisor responsible for selling and renewing accounts while maintaining client relationships in the insurance sector.
Business Analytics Advisor, Payment Integrity
Business Analytics Advisor at Cigna focusing on AI-enabled analytics and automation to enhance claim accuracy and reduce fraud. Leading complex initiatives with advanced data science techniques.
Retirement Plan Advisor
Retirement Plan Advisor assisting individuals with financial future and retirement planning through presentations. Working with public employees in the Las Vegas region.
Enrollment Advisor
Enrollment Advisor at Blueprint Test Prep managing sales and student support processes for academic test preparation. Providing consultative guidance on enrollment and educational programs for prospective students.
Breed-Specific Expert – Education, Advisor
Barkera seeks Breed-Specific Experts to educate pet owners on specific dog breeds. Help preserve breed knowledge and share it with future generations in a remote capacity.
Senior Fraud Advisor
Senior Fraud Advisor responsible for delivering exceptional fraud detection and prevention services at Outseer. Engaging with clients on data analytics and consultative services to enhance fraud management capabilities.
Technical Advisor II, MEAL – Regional Focal Point, EMEA
Technical Advisor II providing technical assistance in MEAL for EMEA countries. Focused on collaboration, strategic growth, and high-quality program delivery.
Claim Advisor – Auto Total Loss
Claim Advisor at Allstate, investigating and settling total loss vehicle claims for policyholders. Ensuring superior customer service and adherence to departmental standards while managing various related tasks.
Senior Policy Advisor, Trade Diplomacy
Senior Policy Advisor for E3G focusing on trade diplomacy within Japan's clean energy transition. Leading strategic engagements on Japan's trade and energy policies with global climate goals.
Indigenous Relations Advisor
Indigenous Relations Advisor for Valard, supporting Indigenous engagement in Northwestern Ontario. Building relationships with Indigenous communities and stakeholders, primarily for the Waasigan Transmission Line project.
Business Strategies Advisor
Business Strategy Advisor at Desjardins developing plans and solutions for business transformation. Collaborate with stakeholders to optimize service delivery and business performance.
Business Analytics Advisor, C&CE Workforce Management
Business Analyst Advisor delivering high-quality analytics and insights for Cigna's Workforce Management team. Collaborating closely with operations leaders and stakeholders to drive effective operational decision-making.
Retirement Plan Advisor
Retirement Plan Advisor assisting clients with retirement planning through presentations and consultations. Building relationships and achieving targets within defined contribution plans for government participants.
Senior Advisor, Business Strategies
Senior Advisor developing business strategies and solutions at Desjardins. Leading strategic initiatives and providing expert advice to senior management for business performance improvements.