Policy Administration Specialist
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Job Description
Policy Administration Specialist supporting full life cycle of group insurance policies. Managing billing records, payments, and customer service while ensuring accuracy and retention.
Responsibilities:
- Establish and maintain complex group billing and premium collection records, including alternate funding arrangements
- Apply, track, and reconcile premium payments; research and correct discrepancies
- Communicate policy information, changes, and service options to policyholders, producers, TPAs, and internal partners
- Implement policy amendments and renewals by analyzing changes and updating system records
- Support retention efforts by resolving issues related to non-payment, lapses, and terminations
Requirements:
- High school diploma or equivalent
- 2 + years of demonstrated Insurance customer service experience required
- Experience with billing, accounting principles, or premium administration
- Experience with group insurance billing or premium collection systems preferred
- Working knowledge of complex group contract provisions and billing support systems
- Proficiency with spreadsheets, databases, and related applications
- Ability to work remotely in Pacific time zone hours
Benefits:
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
- A supportive, responsive management approach and opportunities for career growth and advancement
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
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