Power Platforms Operations Manager
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Job Description
Operations Manager overseeing NIAID’s Enterprise Collaboration and Power Platform environments. Ensures reliable performance and effective delivery of SharePoint and Azure API Management services.
Responsibilities:
- Operations Manager supporting NIAID’s Enterprise Collaboration and Power Platform environments.
- Oversees SharePoint On‑Prem, SharePoint Online, Microsoft 365, Power Platform, Azure API Management, and end-user support operations.
- Ensures reliable platform performance, secure operations, and effective service delivery across BPIMB environments.
- Manage SharePoint services, configurations, backups, and updates.
- Automate tasks using PowerShell and conduct regular system health checks.
- Manage site collections, sharing controls, app catalogs, and migrations.
- Manage environments (Dev/Test/Prod), security roles, and DLP policies.
- Implement ALM, CI/CD pipelines, and solution lifecycle management.
- Configure API gateways, enforce security policies, and manage versioning.
- Monitor and optimize API performance using Azure monitoring tools.
- Deliver timely maintenance, outages, and root-cause analysis.
- Maintain SOPs and ensure documentation stays current in the OCICB Knowledge Base.
- Oversee Tier 1 help desk support and application performance monitoring.
Requirements:
- 7+ years of related experience
- Expert knowledge of SharePoint On‑Prem, SharePoint Online, Microsoft 365, and Power Platform
- Experience with SPFx, Node.js, Power Fx, CSS/HTML/JS, and React
- Experience with Azure API Management and API gateway configuration
- NIH/HHS experience preferred (5+ years)
- Strong troubleshooting, documentation, and operational leadership skills
- Demonstrated experience leading and mentoring a small to mid‑sized technical or operational team to ensure effective service delivery and continuous improvement
Benefits:
- variety of medical plan options, some with Health Savings Accounts
- dental plan options
- vision plan
- a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- full flex work weeks where possible
- a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
- The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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