LiveOps Associate – 24/7 Operations, Moderation
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Job Description
LiveOps Associate managing platform moderation and operational support for Kumu's 24/7 operations. Enforcing policies and responding to user issues in real time.
Responsibilities:
- Monitor live streams, in-app activities, and user behavior
- Enforce platform policies and take action on violations
- Respond quickly to issues impacting user experience or safety
- Execute operational tasks (e.g., payouts, adjustments, account actions)
- Ensure accuracy and timeliness of all processing tasks
- Flag inconsistencies or anomalies for review
- Act as the first line of response for platform issues
- Escalate critical problems with clear context and urgency
- Coordinate with internal teams to resolve incidents
- Maintain clear logs of actions taken and issues encountered
- Provide structured updates during and after shifts
- Surface recurring issues and suggest improvements
Requirements:
- Comfortable working shifting schedules (24/7 coverage)
- Strong attention to detail and ability to follow processes
- Able to act quickly and make sound decisions in real time
- Good communication skills (clear and concise)
- Tech-savvy; able to navigate multiple tools and systems
- Experience in moderation, operations, or support is a plus
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