Senior Director, Operations
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Director of Operations at Drybar managing franchisee performance and operational excellence. Leading a team to drive operational consistency and economic performance across the Drybar system.
Responsibilities:
- Drive franchisee engagement, operational consistency, and unit-level economic performance across the Drybar system.
- Coach franchise owners on revenue growth, profitability, staffing, membership performance, and guest experience.
- Lead and develop a team of Directors, Senior Managers, and Managers supporting the Drybar franchise network.
- Establish accountability, coaching standards, and operational alignment across the team.
- Oversee operational execution of brand initiatives, programs, and strategic priorities.
- Partner cross-functionally with internal teams to support successful project management and rollout execution.
- Build strong relationships with franchise owners through consistent communication, visibility, and partnership.
- Lead operational meetings, webinars, business reviews, and franchisee engagement forums.
- Analyze business performance metrics and KPIs to identify opportunities and operational risks.
- Drive continuous improvement initiatives that support franchisee success and operational scalability.
- Maintain regular travel and field visibility across the Drybar system.
Requirements:
- Bachelor’s degree in Business, Operations, Management, or related field preferred.
- 7+ years of franchise operations, multi-unit leadership, or field support experience.
- 3+ years of experience leading and developing operational support teams.
- Demonstrated experience coaching franchise owners or multi-unit operators on business performance and profitability.
- Experience supporting beauty, wellness, retail, hospitality, or service-based franchise systems preferred.
- Multi-unit operational leadership experience is strongly preferred
- Proven leadership, coaching, and mentoring experience
- Strong business and operational acumen with the ability to analyze performance metrics and identify opportunities for growth
- Excellent communication and presentation skills, both written and verbal
- The ability to prioritize, stay organized, and adapt quickly in a changing environment
- Confidence in navigating difficult conversations and influencing others toward action
- A collaborative, solutions-oriented mindset with high attention to detail
- The ability to remain calm and effective under pressure and tight deadlines
- Proficiency with Microsoft Office and general computer applications
Benefits:
- Flexible time off and holiday schedule
- Medical, dental, vision, and life insurance
- Health Savings Account
- Flexible Spending Account
- 401K match
- Monthly allowance for spending at WellBiz Brands, Inc. owned brands
- Cell Phone reimbursement
- Free Employee Assistance Plan
Similar Jobs
Senior Strategic Operations Specialist
Senior Strategic Operations Specialist partnering with SVP of Operations for strategic initiatives and project management. Leading cross-functional collaboration and operational process design.
Loan Coordinator, Mortgage Operations
Loan Coordinator assisting clients in their homeownership journey with a focus on structured mortgage operations. Remote role available for candidates in specified states.
Treasury & FinOps Manager
Treasury & FinOps Manager overseeing Influur’s treasury management and financial operations. Requires strong skills in cash flow management and operational optimization in a fast-scaling startup environment.
Revenue & Operations Specialist
Revenue & Operations Specialist responsible for HubSpot automation and revenue engine building in a fast-growing professional services organization. Collaborating with executives to optimize business operations and design HubSpot workflows.
Operations Coordinator
Operations Coordinator position at C.H. Robinson solving logistics problems for companies globally. Responsibilities include handling coordination tasks effectively and collaborating with teams.
Power Platforms Operations Manager
Operations Manager overseeing NIAID’s Enterprise Collaboration and Power Platform environments. Ensures reliable performance and effective delivery of SharePoint and Azure API Management services.
LiveOps Associate – 24/7 Operations, Moderation
LiveOps Associate managing platform moderation and operational support for Kumu's 24/7 operations. Enforcing policies and responding to user issues in real time.
Client Operations Manager
Client Operations Manager at Cardlytics responsible for building strong client relationships and managing campaign operations effectively. Engaging with internal stakeholders and achieving desired marketing outcomes.
Corporate Operations
Conducting research to understand organizational management of internal processes. Sharing insights through a structured survey to develop innovative solutions for operational efficiency.
Tech Strategy & Ops Partner
Technology Strategy & Ops Partner shaping enterprise technology operations at City of Hope. Driving strategic initiatives and managing cross-functional teams for technology transformation.
Senior Manager, Executive Compensation Operations
Senior Manager in Executive Compensation Operations leading executive compensation programs at Otis. Collaborating with HR and Finance teams to ensure effective planning and communication of compensation strategies.
Ad Ops Customer Coordinator
Client Services Coordinator managing digital media campaigns, handling client correspondence and ad operations. Collaborating with teams to ensure timely campaign deliveries from a remote location in the Philippines.
Membership Operations Coordinator
Membership Community Coordinator managing online membership operations for Healthy Gamer. Running daily operations, content management, and community engagement in a remote environment.
Senior Manager, Workforce Planning – Coverage Review Operations, Payer Solutions
Senior Manager leading enterprise workforce planning across healthcare operations in United States. Shaping staffing strategies, delivering insights, and managing workforce planning teams.
Manager, Referral Partner Operations
Manage data integrity and operational support for referral partners at TopDog Law. Lead a team ensuring accurate data processing and communication.
Mail Operations Pharmacist – VSP/PT
Mail Operations Pharmacist responsible for medication dispensing and quality assurance at CenterWell Pharmacy. Ensuring accuracy and compliance in a remote role across multiple US states.
Service Operations Manager
Service Operations Manager leading engineering support teams for exceptional customer experience at Thrive. Driving operational excellence and building strong client relationships in a remote work environment.
VP, Conversational Access Operations
Vice President responsible for leading the Ascension Contact Center operations and enhancing consumer access. Overseeing a distributed workforce and optimizing performance through technology.
Engagement Manager – Oil & Gas, Refinery Operations Consulting
Engagement Manager responsible for Oil & Gas refinery projects and client engagement throughout Europe. Managing project delivery and enhancing customer experiences with significant travel required.
Operations Coordinator
Operations Coordinator managing daily operations for Watson Institute's People & Operations Team. Supporting talent, financial, and IT operations while ensuring seamless operational systems.