Practice Leader, Client Success
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Job Description
Practice Leader overseeing Client Success functions to drive client value and expansion. Building strategies, metrics, and managing high-impact client engagements for Lumelight.
Responsibilities:
- Build and scale a Client Success function from the ground up
- Define the vision, operating model, and execution of Client Success across the organization
- Establish how Lumelight drives client value, retention, and expansion
- Personally manage a portfolio of key clients and lead strategic accounts
Requirements:
- 8–12+ years in Client Success, Account Management, or Customer Experience
- Proven experience building or scaling a Client Success function
- Experience in a player/coach role
- Track record of driving retention, expansion, and client satisfaction at scale
Benefits:
- Medical, Dental and Vision Benefits
- Health Savings and Flexible Spending Account Options
- 401(k) with Automatic Company Contribution
- Employee Assistance Program
- Company-paid Life and Disability Insurance
- Paid Time Off
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