Practice Manager – Software Engineering People Leader
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Job Description
Practice Manager leading software engineering consulting services at TEKsystems Global Services. Managing technical offerings, project portfolios, revenue, vendors, clients, and geographically distributed teams.
Responsibilities:
- Manage all functions relating to a specific technical practice, including personnel, tools, and vendor relationships
- Support and sometimes manage practice-based services generating $10M–$25M in annual consulting revenue
- Collaborate with Delivery, Sales, Sales Support, Marketing, other Practices, clients, and partners
- Develop foundational service offerings and optimize productized or vertical portfolios
- Oversee day-to-day operational and tactical aspects of multiple projects and initiatives
- Monitor project health and review deliverables across projects
- Evaluate and potentially redesign practice offerings
- Design solutions for premise-based and geographically distributed offshore delivery models
- Develop messaging covering practice offerings, competitive landscape, target clients, value proposition, and differentiation
- Research industry benchmarks and measure performance against industry standards
- Manage practice revenue goals and forecast revenue, profitability, margins, bill rates, and utilization
- Set expectations for revenue and profitability projections
- Support product development and sales activities
- Grow long-term client relationships and capitalize on partnership opportunities
- Provide service updates to Practices, Solution Executives, Sales, and PMO
- Identify and deliver speaking engagements within the practice domain
- Participate in team and client meetings and raise visibility through industry organizations
- Communicate project and practice information to superiors and peers
- Handle sensitive information and difficult personnel situations with discretion and respect
- Manage vendor and partner relationships and service level agreements
- Qualify and select vendors based on strategic objectives
- Occasional travel may be required
Requirements:
- Bachelor's Degree in a related field; MS preferred
- 15+ years project management leadership experience in an IT consulting service provider environment
- Program management experience managing a portfolio of projects concurrently
- Practice-centric experience required, such as Application Management, Data Management, QA, or Application Development
- Consulting business development experience preferred
- Proposal and/or Statement of Work development experience
- PMP preferred, not required
- Six Sigma or Lean preferred, not required
- ITIL preferred, not required
- Experience in a Professional Services organization
- Experience in smaller-scale consulting and assessment-focused delivery
- High degree of confidence and efficacy in hands-on executive presentation and preparation
- Experience working with and creating strong relationships with India- and North America-based employees/teams
- Project Management experience
- Process Management experience
- Sales Support Engineer/Pre-sales support experience
- Strong conceptual and analytical skills
- Ability to prioritize and plan complex work in a rapidly changing environment
- Excellent oral and written communication skills in English
- Superior people and personnel management skills
- Ability to lead a geographically separated team
- High customer-facing and client interaction/negotiation skills
- Detail-oriented and highly organized
- Ability to multitask, prioritize, and meet deadlines
- Self-motivated and capable of inspiring others
Benefits:
- Medical, Dental, and Vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life and AD&D for employee and dependents)
- Short and Long-Term Disability
- Health Spending Account (HSA)
- Transportation Benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.
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