Principal Customer Success Manager, Enterprise
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Job Description
Principal Customer Success Manager at 1Password, overseeing strategic enterprise accounts and fostering executive alignment.
Responsibilities:
- Own and lead a portfolio of highly strategic Enterprise accounts (2,501+ employees)
- Drive executive alignment, long-term value realization, and durable net revenue retention.
- Operate as a senior security advisor to CISOs and executive leadership teams.
- Influence multi-year account strategy, shape complex renewals and expansions, and serve as a thought partner internally and externally.
- Elevate Customer Success practices through mentorship, strategic initiatives, and cross-functional leadership.
Requirements:
- 10+ years of Customer Success, Technical Account Management, or Enterprise Account Management experience in SaaS, preferably within cybersecurity, Identity & Access Management, or enterprise security platforms.
- Proven track record of owning and exceeding net revenue retention targets across large Enterprise accounts.
- Demonstrated success managing complex, global accounts with multi-million dollar ARR and multi-year agreements.
- Experience delivering executive-level forecasts and portfolio insights to senior leadership.
- Demonstrated success driving strategic upsell and cross-sell initiatives across global organizations.
- Experience engaging directly with CISOs and executive security stakeholders in consultative discussions.
Benefits:
- immediate participation in 1Password's benefits program (health, dental, 401k and many others)
- utilization of our generous paid time off
- equity grant
- participation in our incentive programs
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