Principal ServiceNow Developer
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Job Description
ServiceNow Principal Developer advancing ITSM workflows, integrations, automation, and governance. Supporting GDIT’s technology and mission services for U.S. government, defense, and intelligence customers.
Responsibilities:
- Design, configure, and advance core ITSM workflows, state models, assignment rules, and user interfaces
- Implement automation and orchestration using Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes
- Maintain and customize Service Catalog items, record producers, and Service Portal
- Maintain CI class structures, relationship mappings, and data reconciliation rules aligned with CSDM
- Troubleshoot CI data accuracy, IRE rules, and transform map issues from automated data imports
- Design and build upgrade-safe custom applications using ServiceNow Studio and Application Engine
- Design, build, and troubleshoot REST and SOAP APIs, IntegrationHub spokes, and MID Server configurations
- Collaborate with Product Owners, Process Managers, architects, and cross-functional teams in an Agile/Scrum environment
- Groom user stories and translate business needs into technical designs
- Shape solution design and platform governance
- Estimate relative work effort to enable prioritization
- Support platform upgrades, instance cloning, and Automated Test Framework execution
- Stay current on new ServiceNow platform capabilities
- Perform other duties as assigned
Requirements:
- Must be a US Person: Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, or US Citizen
- Technical training, certification(s), or degree
- 5+ years of related experience
- Deep functional and technical command of Incident, Change, and Problem modules
- Experience with CMDB architecture and scoped app development
- Proficiency with JavaScript, Glide APIs, HTML/CSS, JSON, XML, and REST/SOAP
- Experience with IntegrationHub and MID Server administration
- Solid understanding of ITIL processes
- Understanding of SDLC best practices and requirements gathering within an Agile/Scrum framework
- Ability to contribute to proposals, technical documentation, and solution design
- Proficiency leading Scrum demos, agile ceremonies, and collaborative work groups
- Talent development, mentoring, and staff growth skills
- Ability to drive methodology improvements and resolve process gaps
- Skill in managing customer delivery expectations and ensuring high-quality outcomes
- ServiceNow Certified System Administrator certification
- Must be able to pass a background check to obtain a position of Public Trust
Benefits:
- Comprehensive medical plan options, including some with Health Savings Accounts
- Dental plan options
- Vision plan options
- 401(k) plan with pre-tax and post-tax contributions and company match
- Full-flex work weeks where possible
- Paid time off, including vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
- Typically 15 days of paid leave per calendar year
- 10 paid holidays per year
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- Growth and learning opportunities through an AI-powered career tool
- Internal mobility support
- Wellness packages
- Military-friendly workplace
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