Principal Solutions Architect – Professional Services
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Job Description
Principal Solutions Architect for Docker, building and scaling Professional Services organization. Collaborating with enterprise customers to shape service strategy and deliver valuable solutions.
Responsibilities:
- Design reference architectures, technical collateral, and success patterns that accelerate customer adoption.
- Create repeatable, monetizable instruments (SOWs, training programs, premium support add-ons) scalable across customers and partners.
- Collaborate with product, marketing, and revenue teams to integrate services into GTM motions.
- Identify offerings that drive product expansion, renewals, and long-term customer value
- Support Partnerships & Alliances in selecting, onboarding, and enabling service delivery partners
- Act as a trusted advisor to enterprise customers, helping them adopt modern patterns for containerization, AI workflows, and secure software supply chains
- Position Docker as a strategic and thought leadership partner, influencing long-term technology adoption and investment decisions.
- Lead technical discovery and scope services engagements
- Directly deliver or assign and oversee appropriate delivery partners to deliver service engagements and ensure technical objectives are met
- Drive alignment and decision-making across multiple stakeholders and teams without direct reporting lines
- Translate field insights into actionable product and services strategy, roadmap, and partner capabilities
Requirements:
- 7+ years as a Professional Services Solution Architect, Technical Consultant, or similar role at a SaaS/infrastructure company or consulting firm
- Deep technical expertise in containerization, container and software supply chain security practices, Kubernetes, SDLC architectures, and enterprise-scale developer and production environments
- Excellent facilitation and stakeholder management skills with the ability to lead executive-level architecture conversations and have the ability to influence senior stakeholders and drive alignment without formal authority
- Hands-on experience with AI/ML workflows, model deployment, and agentic AI deployment in enterprise environments
- Direct experience delivering high quality services engagements that deliver customer value while also delivering revenue and ARR growth target objectives as part of a revenue organization
- Recognition by enterprise customers as a strategic technical advisor
- Bonus: Technical training development experience (workshops, certification programs, digital learning)
- Background training and enabling system integrators, consultancies, or partner ecosystems
- Consulting experience with Fortune 500 clients in highly regulated sectors such as financial services, healthcare, or government
Benefits:
- Freedom & flexibility; fit your work around your life
- Designated quarterly Whaleness Days plus end of year Whaleness break
- Home office setup; we want you comfortable while you work
- 16 weeks of paid Parental leave
- Technology stipend equivalent to $100 net/month
- PTO plan that encourages you to take time to do the things you enjoy
- Training stipend for conferences, courses and classes
- Equity; we are a growing start-up and want all employees to have a share in the success of the company
- Docker Swag
- Medical benefits, retirement and holidays vary by country
- Remote-first culture, with offices in Seattle and Paris
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