Product and Systems Manager
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Job Description
Product & Systems Manager at Merit America owning the alignment of systems with program evolution. Focused on execution, clarity, and collaborative workflow management across teams.
Responsibilities:
- Own end-to-end workflows across systems
- Develop a deep understanding of learner and staff workflows from start to finish across tools and teams
- Identify breakdowns, duplication, and manual effort caused by system boundaries or unclear ownership
- Propose improvements that increase reliability and reduce operational friction
- Translate decisions into executable work
- Partner with functional leaders to understand new initiatives, program changes, and operational needs
- Surface technical, data, and process implications early
- Help shape work so it is staged appropriately, aligned with current capacity, and realistic to deliver
- Clarify system responsibilities and sequencing
- Help define which systems are responsible for which functions at a given point in time, and what assumptions must be true before responsibilities shift
- Document dependencies and tradeoffs so teams can move forward with shared understanding and fewer surprises
- Support delivery and alignment
- Work closely with engineers, data team members, and external partners to keep work moving
- Track dependencies, flag risks, and surface decisions that require alignment
- Ensure completed work aligns with original intent and downstream reporting and evaluation needs
Requirements:
- Experience owning or coordinating complex work across multiple systems or teams, with the ability to map end-to-end workflows and identify where things break down
- Clear, practical communication with both technical and non-technical partners
- Strong judgment about tradeoffs, sequencing, and prioritization under constraint
- Ability to operate effectively in ambiguity and introduce clarity without heavy process
- Experience translating business/program needs into technical requirements and actionable work
- Ability to work directly with engineers, data teams, and external partners to drive delivery
- Technical fluency sufficient to work credibly alongside engineers and evaluate feasibility of proposed solutions
- Hands-on experience with AI productivity tools (e.g. Claude Code, Cursor, Copilot) applied to real product and systems work
- Familiarity with data and reporting systems and how operational data is used downstream
- Experience in education, workforce development, or mission-driven organizations
Benefits:
- Medical, Dental and Vision insurance (100% Paid Employee Only Coverage)
- Flexible Spending Account and Health Savings Account
- Dependent care Flexible Spending Account
- Health Reimbursement Account fully funded by Merit
- Education & personal development reimbursement
- Catalog of courses for professional learning and development
- Short and long-term disability
- Unlimited vacation (after a 90-day introductory period)
- Paid Parental Leave and Adoption benefits (after 1 year of employment)
- 11 federally recognized holidays
- 2 week holiday office closure in December/January
- 401(k) retirement plan with automatic Merit contribution
- Wellness Benefits/Wellness Resources
- Discount perks at work program
- Phone/technology stipend
- Home office setup stipend
- Affinity groups and community building via virtual, in-person, and/or regional meetups
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