Product Delivery Manager – A3 Tool
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Job Description
Hands-on Product Delivery Manager driving A3 Tool adoption and client onboarding in retail sector. Engaging with clients to implement product categories and ensure quality data delivery.
Responsibilities:
- You will execute the implementation of at least 25 different product categories for our key customers by 2026, as well as maintaining and updating existing ones and helping with rollout of the “Lite” version of the tool to new geographies.
- Client Engagement: Interaction with customer stakeholders (Category Managers) to capture their needs and define the precise scope of new categories.
- Workflow Management: Managing the "Human-in-the-Loop" process; you will structure tasks for manual annotators, prioritize their workload, and ensure the data meets our quality standards.
- Execution: Configuring internal tools to populate categories, clean data, and ensure the system is running smoothly for the client.
- AI Utilization: Writing & evaluating ChatGPT prompts to (semi) automate parts of the configuration process.
- Global Expansion: Supporting the setup and rollout of our “Lite" product version across new geographies (DACH, Nordics, CEE).
- Feedback: Identifying process bottlenecks and reporting them to the engineering team to improve the setup speed.
Requirements:
- Degree in a relevant field (e.g., Business Engineering, Applied Economics, Computer Science, etc.).
- Previous experience in Customer Success or Delivery roles.
- Reliable in executing tasks to the same standard every time.
- Comfortable working within well-defined processes and adhering to guidelines.
- Use of checklists and documentation to ensure quality.
- Familiarity with Prompt Engineering techniques.
- Experience working with large datasets and a strong interest in FMCG retail processes.
- Excellent communication and stakeholder management skills.
- Fluency in English (mandatory), with Dutch and German being a plus.
Benefits:
- Remote work, with travel opportunities to Portugal, Belgium, and Germany.
- Monthly all-team town hall meetings where we discuss key company initiatives and celebrate successes together.
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