Product Manager
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Job Description
Product Manager at Willow managing product areas within the platform and driving outcomes across the patient lifecycle. Collaborating closely with Design, Engineering, Clinical, and Operational teams.
Responsibilities:
- Own a defined product area or set of experiences (e.g., onboarding, patient portal, care workflows)
- Identify and prioritize problems based on patient needs, business impact, and operational constraints
- Translate high-level goals into clear product direction, requirements, and success criteria
- Partner with Product Leadership to shape and maintain a prioritized product roadmap
- Make thoughtful tradeoffs between speed, scope, and impact
- Use data, user insights, and business context to inform decisions—not just intuition
- Collaborate with Project Managers to ensure initiatives are well-coordinated and delivered effectively
- Define clear success metrics for initiatives before work begins
- Evaluate impact post-launch and identify follow-up opportunities
- Use product events, funnel data, and qualitative feedback to understand what’s working and what’s not
- Help ensure product decisions reduce preventable friction and confusion, especially early in the patient lifecycle
Requirements:
- 3–6 years of experience as a Product Manager or in a closely related role
- Experience owning product areas and shipping customer-facing features
- Strong ability to reason through ambiguous problems and make clear tradeoffs
- Comfort working cross-functionally with engineering, design, and non-technical partners
- Excellent communication and stakeholder management skills
- Nice to Have: Experience in healthcare, fintech, or other regulated industries
- Familiarity with funnel metrics, lifecycle metrics, or retention concepts
- Experience working with experimentation or A/B testing
- Exposure to operational or clinical workflows
- Strong written thinking and documentation skills
Benefits:
- Flexible hours
- Work wherever you choose
- Fun and casual work environment
- Employee engagement activities and virtual gatherings
- We are a diverse, global team! 🌍
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